Access Coordinator III-(Fayetteville)

University of Arkansas System; Springdale (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Access Coordinator III to enhance patient experiences through effective scheduling and billing support. This role demands a blend of communication and organizational skills, ensuring that patients receive timely assistance and care. The ideal candidate will have a solid background in customer service within healthcare, demonstrating proficiency in handling appointments, registrations, and billing inquiries. Join a dynamic healthcare environment where your contributions will directly impact patient satisfaction and operational efficiency. If you are passionate about improving healthcare accessibility and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 3+ years in customer service or healthcare, registration, billing, or scheduling.
• Excellent communication and customer service skills are essential.

Responsibilities

• Schedules and coordinates appointments using hospital systems.
• Processes walk-ins and maintains patient information accurately.
• Stocks supplies and ensures the waiting room is clean and informative.

Skills

Good communication skills

Customer service skills

Basic medical terminology

Computer/basic keyboard skills

Telephone etiquette skills

Education

High School diploma or GED

Tools

Hospital scheduling systems

Office machines (printers, scanners)

Job description

The Access Coordinator III acts as a patient resource for all scheduling and billing questions and facilitates comprehensive patient data collection, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and perform other duties to support the patient care activities as needed.

Qualifications

Minimum Qualifications

• High School, GED, or formal educational equivalent
• Three (3) years experience in customer service or healthcare environment, registration, billing, or scheduling in a healthcare environment

Knowledge, Skills, & Abilities:

• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners. Excellent customer service skills.
• Knowledge of basic medical terminology is required.
• Basic proficiency with computers and data entry.

Preferred Qualifications

• Experience in registration, billing, or scheduling in a healthcare environment

Key Responsibilities

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications for patients.
• Conducts pre-registration as needed, as well as inputs and/or updates accurate patient information.
• Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate.
• Inventories, orders, and stocks supplies, cleans and maintains equipment, picks up and delivers mail to the mailroom, ensures the waiting room is clean, stocked with educational information, and coffee.
• Performs ABN completion and schedules surgeries and/or tests. Issues school/work excuses, sends out no-show letters, takes patient photos.
• Responsible for blocking schedules as appropriate and canceling and rescheduling appointments as requested.

Salary Information

Commensurate with education and experience.

Required Documents to Apply

Resume

Optional Documents

List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants

Please contact Human Resources for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Manipulate items with fingers, including keyboarding, Sitting

Frequent Physical Activity

Manipulate items with fingers, including keyboarding, Sitting, Talking, Walking