Access Coordinator III

University of Arkansas for Medical Science; Little Rock (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Access Coordinator III to enhance patient care by managing scheduling and billing inquiries. This role requires strong communication and customer service skills, along with a solid understanding of medical terminology. The ideal candidate will possess a high school diploma and three years of relevant experience. Join a collaborative team that values diversity and teamwork, and contribute to improving the lives of patients in the community. This position offers a supportive environment with opportunities for professional growth and development.

Benefits

Medical, Dental and Vision Plans

Holiday, Vacation and Sick Leave

Education Discount for Staff and Dependents

Retirement Contribution Matching

Basic Life Insurance

Career Training Opportunities

Merchant Discounts

Concierge Prescription Delivery

Qualifications

• Three years of experience in registration, billing, or scheduling in healthcare.
• Ability to perform duties of Access Coordinator I and II levels.

Responsibilities

• Acts as a patient resource for scheduling and billing questions.
• Facilitates comprehensive patient data collection and ensures timely billing.

Skills

Customer Service Skills

Communication Skills

Basic Medical Terminology

Data Entry

Education

High School Diploma/GED

Tools

Office Machines (Printers, Scanners)

Job description

Closing Date: 05/14/2025

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Position Details

Type of Position: Other Health Care - Clinical Support

Job Type: Regular

Work Shift:

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Benefits

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Application Process

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or questions about a job posting, please contact Human Resources at [e-mail].

Position Responsibilities and Qualifications

Summary of Job Duties

The Access Coordinator III acts as a patient resource for all scheduling and billing questions, facilitates comprehensive patient data collection, ensures timely and accurate billing, collects payments, facilitates scheduling, and manages conflicts. Must perform all duties of the Access Coordinator I & II levels and support patient care activities as needed.

Qualifications

Minimum Qualifications:

• High School Diploma/GED
• Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
• Ability to perform all duties of the Access Coordinator I and II levels
• Basic proficiency with computers and data entry

Preferred Qualifications:

• Certified Healthcare Access Associate (CHAA) Certification
• Experience with external radiology testing
• Knowledge of CPT codes and/or medical terminology

Knowledge, Abilities, and Skills

• Knowledge of basic medical terminology
• Familiarity with office machines (printers, scanners)
• Good communication skills
• Telephone etiquette
• Excellent customer service skills

Additional Responsibilities

• Schedule, reschedule, and coordinate appointments
• Process walk-ins, create patient charts, access systems for orders
• Perform ABN completion, schedule surgeries/tests
• Conduct insurance verification and benefits explanation
• Enter benefit and authorization info
• Maintain initial care plans and record statistics
• Collect and post payments, issue receipts
• Manage reconciliation of funds and deposits
• Counsel patients on financial matters
• Perform authorizations for radiology tests and procedures
• Perform other duties as assigned

Salary and Application Details

Salary is commensurate with education and experience.

Required Documents: Resume

Special Instructions: Please apply directly at https://uasys.wd5.myworkdayjobs.com/UASYS

Pre-employment Screening

Includes criminal background check and substance abuse testing. A criminal history will be evaluated in relation to job responsibilities.