Access Control Technician (revised) - KSU Internal Posting Only

Kent State University; Kent (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Kent State University is seeking an Access Control Technician for the Kent Campus in Kent, OH. You will oversee, troubleshoot, and perform preventative maintenance on doors, locks, and the access control system including software and hardware components.

The role requires five years of related experience, a valid Ohio driver's license, and locksmith certification or ability to obtain within four months. You will collaborate with campus staff and ensure safety across facilities.

Qualifications

• High school diploma or equivalent.
• Five years' experience working with locks, lock hardware, access control systems, door hardware, facilities operations, maintenance or related experience.
• Valid Ohio driver’s license.
• Locksmith certification or obtain within four months from date of hire.
• Knowledge of access control system, end-user device platforms, application software, and desktop office computing.

Responsibilities

• Oversee Lock Shop operations support, including supervising classified, temporary, or student employees.
• Provide repair service and troubleshooting for electronic access control system components.
• Install, adjust, and maintain door closures, locks, electronic strikes, and related hardware.
• Configures and maintains access control panels and software integration.
• Maintain inventory levels of electronic components and lock hardware.
• Coordinate with departments and vendors to ensure adherence to standards.

Skills

Access control systems

Troubleshooting

Communication

Problem diagnosis

Inventory management

Teamwork

Education

High school diploma or equivalent

Tools

Locksmith tools

Soldering equipment

Wiring diagrams

Access control software

Job description

Job Title:

Access Control Technician

Physical Location:

Kent Campus - Kent, OH

Salary:

$24.43

Basic Function:

To oversee, troubleshoot, perform preventative maintenance, and provide support for doors, locks and the access control system to include software, hardware, and mechanical locks and keys.

Additional Basic Function – if applicable:

Not applicable.

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

May oversee Lock Shop operations support to include supervising classified, temporary, or student employees assigned to assist with duties:

• Train and instruct employees on procedures and policies.
• Assign and monitor work activities.
• Coordinate work flow and schedule to ensure deadlines are met, priorities are recognized, and policies/procedures are followed.
• May participate in the interviewing and selection of job applicants and the performance evaluation of assigned employees; may recommend personnel actions (e.g., hiring, termination, promotion, discipline, etc.).

Provides repair service and troubleshooting for electronic access control system (e.g., readers, electric strikes, wiring, control boards/panels, etc.).

Performs troubleshooting and preventative maintenance of door contacts, request for exit sensors and other programmable components.

Configures all access control panels, for software/hardware integration.

Proposes changes to access panel standards and outlined procedures.

Implements access control changes in accordance with developed protocols.

Installs, adjusts, and maintains door closures, ADA-auto operators, locks sets, panic devices, door hinges, electronic strikes, thresholds and door frames.

Rebuilds electronic locksets. Updates wiring diagrams.

Installs new and replacement electronic components of the access control system.

Provide mechanical keys to staff members.

Maintains database of keys.

Runs cabling and infrastructure for new access control systems.

Installs mechanical and electronic keys for emergency key keeps.

Monitors and maintains inventory levels of electronic components, doors and lock hardware.

Serves as subject matter expert, primary liaison to and acts on behalf of supervisor; in regular consultation with designated departments such as Office of University Architect and vendors/contractors. Serves on appropriate committees to ensure adherence to standards, as well as coordination of resources.

Performs related duties as assigned.

Additional Examples of Duties – if applicable:

Not applicable.

Minimum Qualifications:

High school or equivalent. Five years' experience working with locks, lock hardware, access control systems, door hardware, facilities operations, maintenance or related experience.

License/Certification:

Valid Ohio driver’s license. Locksmith certification or obtain within four months from date of hire.

Knowledge Of:

Access control system, end-user device platforms, application software, and desktop office computing * Problem diagnosis procedures and problem request reporting and monitoring tools

Safety practices

Inventory control

Skill In:

Utilizing Microsoft Office Suite and other applicable software *

Operation of a variety of tools (e.g., soldering equipment, dri ls, etc.)

Managing time and resources and effectively balance multiple priorities

Ability To:

Provide timely service in the effective implementation and execution of access processes and procedures

Attend and complete additional training classes specific to electronic access control systems

Wire and troubleshoot electronic access control systems, including programming deficiencies Research and document new issues *

Work varied hours and shifts to include evenings, weekends and holidays

Communicate effectively orally and in writing with technical and non-technical users to elicit information necessary to resolve problems

Establish and maintain cooperative working relationships with co leagues, technical staff and end users

Effectively assess feasibility of solutions in terms of university needs and available resources

Lift up to 50 pounds.

Supervise people and projects

Learn new skils in the application and insta lation of new access controls materials and products

Provide positive customer service

Work independently and with a team

Preferred Qualifications – if applicable:

Knowledge and experience with access control systems that support online/wired and wifi locks.

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Exerting up to 25 pounds of force frequently to move objects and up to 50 pounds of force occasionally. Incumbent must be able to communicate with others. Incumbent is required to travel from building to building frequently and off campus occasionally.

Working Schedule:

Monday - Friday 8 AM - 5 PM, unless otherwise discussed with you supervisor

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.