Access Control Technician (Contract)

Blackhornvc; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Blackhornvc is seeking an Access Control Technician in San Francisco to support ACS/CCTV systems on client sites. You will troubleshoot controllers, readers, locks, cameras, and related network components, perform MAC moves, and provide rapid P0 responses to outages.

You will coordinate with IT, Real Estate & Workplace, and Design & Construction teams to ensure smooth operations, perform on-site validation, and contribute to system testing and commissioning throughout projects.

Qualifications

• Minimum 3+ years experience in access control and CCTV environments.
• Experience with onsite troubleshooting and field service.
• Ability to coordinate with cross-functional teams.

Responsibilities

• ACS/CCTV break/fix support: troubleshoot controllers, readers, locks, door hardware, cameras, network, power, and related devices.
• Perform small moves, adds, and changes (MAC) such as reader/camera replacements and hardware relocations.
• Provide emergency and P0 response for critical system outages or failures.
• Conduct onsite troubleshooting and validation before escalation to integrators or IT teams.
• Support system testing, commissioning, and post-installation validation.
• Identify recurring hardware or infrastructure issues and escalate to Corporate Security Systems.

Skills

Access control

CCTV

Troubleshooting

Lock hardware

MAC moves

Emergency response

Network troubleshooting

Job description

Access Control Technician

Yrs of exp: minimum of 3+ years

Responsibilities

• ACS/CCTV break/fix support, including troubleshooting controllers, readers, locks, door hardware, cameras, network connectivity, power, and related field devices.
• Small Moves, Adds, and Changes (MAC) such as reader/camera replacements, device relocations, hardware changes, and other minor system modifications.
• Emergency and P0 response for critical physical security system outages or failures.
• Performing onsite troubleshooting and validation before escalating issues to integrators, manufacturers, IT, or other support teams.
• Supporting system testing, commissioning, and post-installation validation.
• Identifying recurring hardware or infrastructure issues and escalating larger systemic problems to the Corporate Security Systems team.
• Coordinating with cross-functional partners including IT, Real Estate & Workplace (REW), and Design & Construction (D&C) when work involves network infrastructure, power, construction, doors, locks, or other building systems.
• Supporting preventative maintenance and proactively identifying offline, degraded, or failing ACS/CCTV equipment before it results in a larger outage or user-facing issue.