Access Control Specialist

Northeastern University; Boston (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established university is seeking an Access Control Specialist to oversee daily operations of access control functions. This role involves managing access requests, supervising staff, and ensuring the security of campus facilities. The ideal candidate will have a strong background in security and facilities management, excellent communication skills, and the ability to handle crises effectively. Join a diverse community committed to fostering an inclusive environment while contributing to the safety and security of the university's campuses. This is a fantastic opportunity to make a significant impact in a dynamic educational setting.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Wellness Programs

Retirement Plans

Commuting Assistance

Qualifications

• 3-5 years experience managing access control systems preferred.
• Excellent verbal and written communication skills required.
• Knowledge of electronic card access systems is a plus.

Responsibilities

• Oversee daily operations of Access Control and manage staff.
• Address access control requests and manage electronic lock maintenance.
• Provide 24-hour on-call support for building emergencies.

Skills

Access Control Systems Management

Customer Service

Facilities Management

Data Management

Interpersonal Skills

Crisis Management

Education

Bachelor's degree in a STEM discipline

Tools

Archibus

CBORD CS Gold

Traka

SimpleK

Keytrack

Job description

Access Control Specialist

About the Opportunity

JOB SUMMARY
The Access Control Specialist will share oversight of the daily operations of the Access Control functions within the University and its Global Network. Addresses all Access Control card access requests received through Archibus, including badge creation and modifying access per work requests. Assists in supervision of the part-time Access Control Technical Assistants and Contractors in the campus-wide responsibilities of delivering top-notch service to our customers across the University. Works closely with access control contractors as necessary for the maintenance of existing access control installations and all other associated electronic security solutions to new and existing campuses. Responsible for all access provisioning within the PREF department. Build and maintain positive working relationships with the university community and with others in the Planning, Real Estate and Facilities Division related to the maintenance and improvement of academic, administrative, and residential buildings card access infrastructure systems. Aide in hiring and management of Access Control Technical Assistant part-time staff. Maintain inventories specific to Access Control needs. Initiate work orders and/or other actions to address card access system issues. Work with Planning, Real Estate and Facilities Division groups in planning and communicating service delivery in such a way as to be minimally disruptive to faculty, staff, and students. Regularly review backlog of work orders and work with appropriate units within Facilities to ensure follow-through and timely service delivery. Become familiar with capital projects to understand the operational and service implications of new construction. Provide 24-hour on-call support for building emergencies and take a lead role for Planning, Real Estate and Facilities in responding to building-related crises, ensuring an appropriate response and the earliest return to normal operations.

MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE
Knowledge and skills required for this position are normally gained through a Bachelor's degree in a STEM discipline and work experience in security, facilities management, public safety, customer service, or data management. Three to five years' experience managing access control systems, key, or inventory management systems and/or working with customers, staff, and contractors to maintain access control-related door hardware, and supporting systems/enhancements to new and existing buildings preferred.

OTHER REQUIREMENTS

• Knowledgeable of or a willingness to learn electronic card access systems (preferably including CBORD CS Gold).
• Experience with key and inventory management systems.
• Knowledgeable in or a willingness to learn Traka and SimpleK.
• Proficient in electronics, computers, and information technology.
• Excellent verbal and written skills, including the ability to establish and maintain positive working relationships across Planning, Real Estate & Facilities and with faculty, staff, and students.
• Demonstrated ability to manage multiple action items concurrently and to follow through to achieve the desired results.
• Ability to step in as a lead for Planning, Real Estate & Facilities during emergencies or crises situations, communicating effectively with customers and other responders to facilitate rapid, orderly, effective, and appropriate response.
• Ability to ensure adherence to established University and departmental policies and procedures, objectives, quality assurance programs, and safety standards.
• Ability to monitor and or maintain quality control standards.
• Ability to supervise and train employees to include organizing, prioritizing, and scheduling work assignments.
• Strong interpersonal skills with ability to work effectively at all levels in a collaborative team environment having flexibility and customer service orientation.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1. Assists with oversight of the daily operations of Access Control and staff. Perform pre-approvals of all key-related work requests. Oversee wireless and hardwired access control hardware infrastructure. Define, obtain/allocate resources, schedule and execute all card access proactive efforts (e.g. batteries replacements). Participate in planning and scheduling of maintenance and repair especially within residence halls during intersession and summer orientation and conferences. Supervise part-time Access Control Technical Assistants and Contractors when needed while they are working in buildings during intersession and summer sessions. Provides support in scheduling and implementation of preventative maintenance within academic and administrative buildings during and outside of summers and intersessions.
2. Oversee all access provisioning within PREF division including all user lifecycles (new hires, terminations, transfers, name changes, promotions, etc.). Define, obtain/allocate resources, schedule and execute all card access proactive efforts (e.g. batteries replacements). Processes departmental requests for employee, student, and guest access to access control devices. Ensure expiration dates are included to prevent extended authorized access beyond specified time limits. Coordinates with Human Resources and department leadership to remove separated individuals from access devices. Perform pre-approvals of all key-related work requests. Oversee and maintain facilities key tracking systems for security and audit purposes. Works with and helps maintain Key and Electronic Access databases (SimpleK). Facilitates issuance of keys/access control devices to contractors and vendors conducting work on University premises via Traka and Keytrack key sign-out systems. Participate in planning and scheduling of maintenance and repair especially within residence halls during intersession and summer orientation and conferences. Supervise part-time Access Control Technical Assistants and Contractors while they are working in buildings during intersession and summer sessions, as needed. Schedule and implement preventative maintenance of academic and administrative buildings during and outside of summers and intersessions.
3. Perform daily review of Work Order system. Address all Access Control card access requests received through Archibus. Manage electronic lock maintenance. Oversee wireless and hardwired access control hardware infrastructure. Provide day-to-day management of the CBORD online keycard locking/authentication hardware and Onity standalone keycard system. Review and resolve Work Order backlogs. Provide feedback to the Operations and Service Supervisors regarding customer perceptions of service. Based on customer needs and working with the Planning, Real Estate and Facilities, helping to meet service levels for all. Serve as customer relations representative to interface between the PREF and University community.
4. Assist in responding to crises in Planning, Real Estate & Facilities by ensuring an appropriate response and an earliest as possible return to normal operating conditions. Help to ensure emergency back-up is available in order to take corrective action as necessary.

Position Type
Facilities

Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit here for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see here.

To apply, visit here