Access Control & Security Systems Technician

Novant Health; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Full benefits starting day one

Paid time off and holidays

Retirement savings plan

Career growth opportunities

Team environment focused on patient‑or

Job summary

Novant Health seeks a Physical Security Technician to test, troubleshoot, document, and record emergency activation systems and access control, including employee ID badges. This role collaborates with Protective Services, IT, and operations to ensure systems function reliably and data accuracy.

You will support daily security operations, issue and amend badges, keep thorough records, and back up the badge office while upholding Novant Health standards of care and teamwork.

Qualifications

• Education: High School or GED required; Associate degree preferred.
• Experience in healthcare and end-user identification, duress systems, and access control software/hardware preferred.
• Ability to communicate effectively, both verbally and in writing, and manage multiple priorities.

Responsibilities

• Test, inspect, maintain, and document emergency-activated duress and security systems (Alertus, alarms, call stations, panic alarms).
• Support daily operations of physical security systems: installation, maintenance, troubleshooting, testing, and record management.
• Issue initial, replacement, and amended employee identification badges per standards and procedures.
• Provide backup support to the badge technician and ensure continuity of badge office operations.
• Maintain badge, access control, and related data in designated software systems.
• Follow policies to ensure proper badge templates, access permissions, and payroll/workforce data handling.
• Maintain consistent badge data and system integrity as directed by leadership.
• Identify and report system issues, data variances, or risks to leadership.
• Balance daily duties with special projects and initiatives as assigned.
• Demonstrate Novant Health’s standards of performance: ownership, teamwork, communication, and compassion.

Skills

Communication

Multi-tasking

Documentation

Education

High School Diploma or GED

Associate Degree - Preferred

Tools

Access control software

Badge printing hardware

Job description

Novant Health seeks a Physical Security Technician to test, troubleshoot, document, and record emergency activation systems and access control, including employee ID badges. This role collaborates with Protective Services, IT, and operations to ensure systems function reliably and data accuracy.

You will support daily security operations, issue and amend badges, keep thorough records, and back up the badge office while upholding Novant Health standards of care and teamwork.