Physical Security Technician

Novant Health; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Full benefits starting day one

Paid time off and holidays

Retirement savings plan

Career growth opportunities

Team environment focused on patient‑or

Job summary

Novant Health seeks a Physical Security Technician to test, troubleshoot, document, and record emergency activation systems and access control, including employee ID badges. This role collaborates with Protective Services, IT, and operations to ensure systems function reliably and data accuracy.

You will support daily security operations, issue and amend badges, keep thorough records, and back up the badge office while upholding Novant Health standards of care and teamwork.

Qualifications

• Education: High School or GED required; Associate degree preferred.
• Experience in healthcare and end-user identification, duress systems, and access control software/hardware preferred.
• Ability to communicate effectively, both verbally and in writing, and manage multiple priorities.

Responsibilities

• Test, inspect, maintain, and document emergency-activated duress and security systems (Alertus, alarms, call stations, panic alarms).
• Support daily operations of physical security systems: installation, maintenance, troubleshooting, testing, and record management.
• Issue initial, replacement, and amended employee identification badges per standards and procedures.
• Provide backup support to the badge technician and ensure continuity of badge office operations.
• Maintain badge, access control, and related data in designated software systems.
• Follow policies to ensure proper badge templates, access permissions, and payroll/workforce data handling.
• Maintain consistent badge data and system integrity as directed by leadership.
• Identify and report system issues, data variances, or risks to leadership.
• Balance daily duties with special projects and initiatives as assigned.
• Demonstrate Novant Health’s standards of performance: ownership, teamwork, communication, and compassion.

Skills

Communication

Multi-tasking

Documentation

Education

High School Diploma or GED

Associate Degree - Preferred

Tools

Access control software

Badge printing hardware

Job description

What We Offer

The Physical Security Tech role is responsible for the testing, troubleshooting, documentation, and recordkeeping related to emergency activation systems and access control, including employee identification badging. The Physical Security Technician also works collaboratively with Protective Services, Information Technology, and operational partners to ensure systems function reliably, data is accurate, and customer service expectations are consistently met.

We offer:

• Competitive pay
• Full benefits (medical, dental, vision) that start on day one
• Paid time off and holidays
• Retirement savings plan
• Career growth opportunities within Novant Health
• A team environment focused on delivering remarkable patient care

What You'll Do

Key Responsibilities

• Test, inspect, maintain, and document emergency-activated duress and security systems, including but not limited to Alertus, burglar alarms, parking lot call stations, panic alarms, and other Protective Services–managed systems.
• Support daily operations of physical security systems, including installation, maintenance, troubleshooting, testing, and management of associated records and documentation.
• Issue initial, replacement, and amended employee identification badges in accordance with established standards, policies, and procedures.
• Provide backup support to the primary badge technician, ensuring continuity of badge office operations, access control processes, and consistent application of system standards.
• Assist with the preparation, maintenance, organization, and accuracy of badge, access control, and related data in designated software systems.
• Follow established policies, processes, and protocols to ensure proper assignment of badge templates, access permissions, and associated payroll or workforce management data when applicable.
• Maintain consistent badge data, appearance standards, and system integrity as established by leadership.
• Identify, document, and promptly report system issues, data variances, or potential risks to appropriate leadership or management.
• Balance daily operational responsibilities while contributing to special projects and initiatives as assigned.
• Perform all duties in a timely manner to meet interdepartmental service expectations and customer service goals.
• Demonstrate Novant Health’s standards of performance, including ownership, teamwork, communication, and compassion, supporting patient satisfaction, strong interdepartmental relationships, and service excellence.

What We're Looking For

Qualifications

Education Level Required/Preferred Description - High School or GED Required

2 Year / Associate Degree - Preferred

Preferred Experience: Working in healthcare and end-user in identification, emergency activated duress systems and access control software/hardware.

Licensure/Certification: Driver's license, Required.

Additional Skills/Requirements (required): Skill and ability to communicate effectively, both verbally and in writing. Skill and ability to handle multiple priorities and deadlines.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

195652