Access Center Lead: Intake & Partnerships Growth

First Children Services; Cherry Hill Township (NJ); Hybrid; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

First Children Services in Cherry Hill Township, NJ, seeks an Access Center Coordinator to serve as the single entry point for families, districts, and partners, guiding inquiries to the right FCS program and ensuring a clear next step.

This inside-sales oriented role manages intake across service lines, maintains CRM records, and collaborates with leadership to grow cross-referrals, all while delivering empathetic communication and accurate information about multiple programs.

Qualifikationen

• High School Diploma required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in inside sales, admissions, intake, customer relations, or a related role.
• Experience in education, behavioral health, social services, or case management is highly desirable.
• Demonstrated ability to build rapport quickly and guide conversations toward a clear outcome.
• Experience with CRM systems (HubSpot preferred) and managing a pipeline of leads.
• Excellent verbal and written communication skills, with a warm, professional, and confident demeanor.
• Strong organizational and time-management skills, with a high level of attention to detail.
• Ability to learn, retain, and clearly explain detailed information about multiple programs and services.

Aufgaben

• Serve as the centralized intake hub for all inquiries via phone, email, website submissions, and referrals.
• Respond to every inquiry promptly, professionally, and with empathy, meeting established response-time standards.
• Conduct structured intake conversations to gather, verify, and document accurate information about the student, family, or district need.
• Screen inquiries against program eligibility and inclusionary/exclusionary criteria, and route them to the appropriate admissions, clinical, or program team for determination.
• Own each inquiry from first contact through handoff, tracking follow-ups, next steps, and outcomes so no inquiry is lost.
• Coordinate warm handoffs to program teams, ensuring families and districts know who they will hear from and when.
• Identify each caller's immediate and underlying needs, and match them to the FCS service line or combination of services best suited to support them.
• Recognize and act on cross-referral opportunities, such as connecting a district inquiring about an APSSD placement to in-district mental health or behavioral services, or a clinic family to school-based supports.
• Present FCS as one connected organization, clearly explaining how our programs work together across the continuum of care.
• Convert inquiries into enrollments, placements, and service agreements by guiding callers confidently through next steps and addressing questions or hesitations.
• Nurture open and pending inquiries through consistent, relationship-first follow-up.
• Maintain a working pipeline of leads and opportunities in the CRM, including status, service line, source, and expected next action.

Kenntnisse

Inside sales

Admissions

Intake

Customer relations

Communication

Ausbildung

High School Diploma

Associate or Bachelor’s degree preferred

Tools

HubSpot

Jobbeschreibung

First Children Services in Cherry Hill Township, NJ, seeks an Access Center Coordinator to serve as the single entry point for families, districts, and partners, guiding inquiries to the right FCS program and ensuring a clear next step.

This inside-sales oriented role manages intake across service lines, maintains CRM records, and collaborates with leadership to grow cross-referrals, all while delivering empathetic communication and accurate information about multiple programs.