Access Associate

rrhs; City of Batavia (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Batavia, NY is hiring an Access Associate to welcome patients, handle check-in/out, and process payments in a busy outpatient setting.

The role is based at the Batavia Medical Campus, supporting registration, insurance verification, scheduling, and billing while delivering friendly, professional service. Schedule is Monday–Friday, 8:00 AM–4:30 PM; full-time position with growth opportunities in a patient-centered team.

Qualifications

• Two-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients and scheduling appointments.
• Registration & Verification: Complete patient registration and verify insurance eligibility/coverage.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication

Computer skills

Education

Two-year degree or equivalent

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS

Full-Time

LOCATION

Batavia Medical Campus

DEPARTMENT

Outpatient Operations

SCHEDULE

Monday through Friday, 8:00 AM to 4:30 PM

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$17.85 - $20.00

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.