Access Associate, Per Diem

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health seeks an Access Associate for the Allergy & Rheumatology department at 222 Alexander St, Suite 3000, Rochester, NY 14607. This per diem role offers varying start times from 7:30am to 5pm, Monday–Friday, with responsibilities including greeting patients, data entry, and registration support.

The position emphasizes excellent customer service, insurance verification, and accurate billing practices within a patient-centered environment.

Qualifications

• Greeting patients, families and visitors in a friendly, professional manner.
• Proficient communication with patients and staff to coordinate visits.
• Experience with basic software and scheduling tools is preferred.

Responsibilities

• Customer Service: Manage incoming calls, provide information, and assist with directions.
• Registration & Verification: Complete patient registration, verify insurance eligibility, obtain precertifications when applicable.
• Billing & Payments: Collect and process payments as required by the department.

Skills

Customer service

Communication

Intermediate computer skills

Education

2 year degree

Job description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.Job Title: Access AssociateDepartment: Allergy & Rheumatology - Alexander ParkLocation: 222 Alexander St, Suite 3000 Rochester NY 14607.Hours Per Week: 0 - Per DiemSchedule: Monday-Friday, with varying start times - 730am-4pm, 8am-430pm, 830am-5pmRequired QualificationsNAPreferred Qualifications2 year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsResponsibilitiesCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:RochesterPOSTAL CODE:14607The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.