Access Associate (Part-Time Days)

Rochester Regional Health; Village of Clifton Springs (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health is seeking an Access Associate at Clifton Springs Hospital. This part-time, on-site role focuses on front-desk patient interactions, scheduling, registration, and basic billing activities.

You will be the first point of contact for patients and families, delivering a warm, welcoming experience in a busy rehabilitation department. The position requires strong customer service, clear communication, and reliable computer skills to manage registrations, verify insurance,

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and assist with check-in and check-out procedures.
• Register and verify patient information and insurance details.
• Process payments and handle billing as needed.

Skills

Customer service

Communication

Intermediate computer skills

Education

2 year degree or equivalent

Job description

SUMMARY As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Part-Time

LOCATION: Clifton Springs Hospital

DEPARTMENT: Rehab

SCHEDULE: Preferred schedule is Monday, Thursday, Friday - 7:30a to 4:00p and 12:00p to 4:00p

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $18.25 - $20.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.