Access Associate (Full-time, Days)

Rochester General Hospital; Bushnell's Basin (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is hiring an Access Associate for Reed Eye at 500 Kreag Rd, Pittsford, NY 14534. This full-time position (40 hours) requires a warm, welcoming presence and handles patient greeting, check-in/out, and payments. Schedule: M/W/Th/F 8–5, Tue 8–6.

Responsibilities include managing calls, completing patient registrations, verifying insurance, and coordinating precertifications when needed. Prioritizes patient service with strong communication.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and families; perform check-in and check-out procedures.
• Register patients, verify insurance eligibility and obtain precertifications when applicable.
• Process payments and manage billing-related tasks.

Skills

Customer service

Communication skills

Phone etiquette

Education

2-year degree

Tools

Computer skills

Job description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.Job Title: Access AssociateDepartment: Reed EyeLocation: 500 Kreag Rd NY 14534Hours Per Week: 40, Full-timeSchedule: Monday, Wednesday, Thursday and Friday 8-5 pmTuesday 8-6 pmRequired Qualifications:NAPreferred Qualifications:2-year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsResponsibilitiesCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.80 - $20.00CITY:PittsfordPOSTAL CODE:14534The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.