Access Associate (Full-time, Days)

Rochester General Hospital; City of Canandaigua (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health Canandaigua is hiring an Access Associate to greet patients, check in/out, and process payments. You will be the first point of contact, delivering warm, professional service and directing patients as needed.

The role includes completing patient registration, verifying insurance eligibility, and handling payments and scheduling. Strong communication and computer skills are essential, with a focus on accuracy and friendliness in a busy healthcare setting.

Qualifications

• Customer service and communication experience.
• Intermediate computer skills required.
• Registration and verification responsibilities include insurance eligibility checks.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients and scheduling appointments.
• Registration & Verification. Complete the registration process for patients and verify insurance eligibility/coverage.
• Billing & Payments. Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

2-year degree

Job description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.Job Title: Access AssociateDepartment: Canandaigua Family MedicineLocation: 401 South Main st Canandaigua NY 14424Hours Per Week: 40 - Full-timeSchedule: Monday-Friday, 8am-430pmRequired Qualifications:NAPreferred Qualifications:2 year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsResponsibilitiesCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:CanandaiguaPOSTAL CODE:14424The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.