Access Associate, Full-Time, Day Shift

rrhs; Village of Clifton Springs (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Clifton Springs, NY is seeking an Access Associate in the Vascular Surgery department to greet patients, collect registration data, verify insurance, and coordinate scheduling, ensuring accuracy and compliance.

This role supports precertifications/authorizations, communicates financial assistance options, collects co-pays, and enters data into Care Connect, with a dedication to outstanding customer service and clear patient communication.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• One year of customer service experience preferred.
• Associate degree preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by deparmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductables and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Skills

Customer service

Communication skills

Education

2 year degree or equivalent

Associate degree preferred

Job description

SUMMARY

In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

Job Title : Access Associate
Department : Vascular Surgery
Location : 2 Coulter Road, Suite 1760, Clifton Springs, NY 14432
Hours Per Week : 40 - Full-time
Schedule : Monday-Friday, 8am-430pm

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills
• Minimum Qualifications:
• Associate degree preferred
• One year of customer service experience preferred.
• Required Licensure/Certification Skills:
• -None

Rochester Regional Health is an Equal Opportunity / ... Minority/Female/Disability/Veteran

RESPONSIBILITIES

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by deparmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductables and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00

CITY

Clifton Springs

POSTAL CODE

14432

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.