Access Associate (Full-Time, Days/Evenings)

rrhs; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Geneseo, NY seeks an Access Associate to interview patients, collect registration data and verify insurance information for accurate billing. The role includes greeting patients, scheduling, and coordinating with payers and departments to ensure smooth patient flow.

The position requires 2-year degree or equivalent, strong communication, and ability to handle payments and prereimbursement tasks. Weekend shifts and full-time hours apply at Geneseo Medical Campus.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Skills

Customer service

Communication

Computer skills

Education

2-year degree or equivalent

Associate degree preferred

Job description

Job Title

Access Associate

Department

Geneseo Medical Campus

Location

Geneseo Medical Campus - 4302 Gateway Drive, Geneseo, NY 14454

Hours Per Week

40

Schedule

Saturdays & Sundays, 12hr shifts, weekend rotations, Urgent Care is open M-F 9am-9pm / Sa-Su 9am-8pm.

SUMMARY

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

PREFERRED QUALIFICATIONS

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills
• Associate degree preferred
• One year of customer service experience preferred.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00

CITY

Geneseo

POSTAL CODE

14454

Equal Opportunity Employer Statement

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.