Access Associate-Senior

Unity-Hospital-of-Rochester; City of Rochester (NY); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Per diem

Job summary

Rochester Regional Health in Rochester, NY seeks a Senior Access Associate for patient registration, insurance verification, and financial counseling. Per diem, daytime shifts at Spine Center with a focus on accuracy and regulatory compliance.

The role includes interviewing patients, obtaining signatures, coordinating precertifications, and guiding a team of access associates while delivering high-quality customer service.

Qualifications

• Associate degree preferred with healthcare or customer service experience.
• Basic computer skills and strong communication abilities.
• Bilingual abilities are highly desired.

Responsibilities

• Interview patients or representatives to collect registration data and signatures.
• Verify insurance eligibility and obtain precertifications/authorizations.
• Collect co-payments and discuss financial assistance options.
• Provide guidance to a team of access associates and oversee data accuracy.
• Handle calls, greet patients, and assist with scheduling transportation.
• Register and pre-register patient visits per department policy.

Skills

Customer service

Communication skills

Bilingual

Education

Associate degree

Job description

STATUS: Per diem JOB TITLE: Access Associate - Senior

DEPARTMENT: Support Services

LOCATION: Spine Center - 2655 Ridgeway Avenue Suite 440 Rochester, NY 14626

SCHEDULE: Days, Mon- Fri shift varies between 7:30am-4:00pm or 8:00am-4:30pm

SUMMARY

While performing in the role of an Access Associate, provides knowledge, expertise and guidance to a team of access associates. In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

• Within the senior capacity: Applies mastery of skills in area of specialization
• Provides guidance and general oversight to less experienced employees; may train new employees.
• Duties and tasks reflect substantial variety and complexity.
• Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills.
• Provides knowledge, expertise and guidance to a team of access associates to ensure the following duties are completed timely and accurately while meeting regulatory standards.
• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient transportation as needed
• Registering and/or pre-registering patient visits.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. (meet and greet)
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

NA

PREFERRED QUALIFICATIONS

Associate degree 3 years related work experience in a healthcare or customer service setting Basic computer skills, excellent customer service and communication skills highly desired. Bilingual

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$18.00 - $21.00

CITY: Rochester

POSTAL CODE: 14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.