Access Associate

Clifton Springs Hospital & Clinic; Village of Clifton Springs (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Clifton Springs Hospital & Clinic is seeking an Access Associate for the Admitting department in Clifton Springs, NY. This per diem position involves greeting patients, check-in/check-out, and coordinating appointments with a warm, patient-centered approach.

Responsibilities include registration, insurance verification, precertification where required, and collecting payments. The role requires strong customer service and communication skills and intermediate computer proficiency.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

Associate degree (2-year)

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS

Per Diem

LOCATION

Clifton Springs Hospital 2 Coulter Rd Clifton Springs, NY 14432

DEPARTMENT

Admitting

SCHEDULE

Monday through Friday, every other weekend and every other holiday. Shifts are normally 7am-3:30pm, 3mp-1130pm, 11pm-730am, however may have different hours due to the department needs

ATTRIBUTES

2 year degree or equivalent combination of education and work experience preferred. Intermediate computer skills. Excellent customer service and communication skills

RESPONSIBILITIES

Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments. Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable. Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

CITY

Clifton Springs

POSTAL CODE

14432

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

About Rochester Regional Health

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond.

The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials.

It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.