Access Associate

Rochester General Hospital; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to handle front-desk duties in Outpatient Mental Health. You will greet patients, perform check-in/out, collect payments, and support registration processes.

The role emphasizes strong customer service, clear communication, and accurate insurance verification, with a daytime schedule at the Evelyn Brandon Health Center location.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills.

Responsibilities

• Greet patients, answer calls, provide information, direct and schedule appointments.
• Register patients, verify insurance, and obtain necessary precertifications.
• Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

2-year degree or equivalent

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

• STATUS: Full-Time
• LOCATION: Outpatient Mental Health - Evelyn Brandon Health Center
• DEPARTMENT: Admin Medical Records
• SCHEDULE : 8:30am-5:00pm

ATTRIBUTES

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$18.25 - $20.50

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

CITY

Rochester

POSTAL CODE

14608

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.