Academy Coordinator

Sweetwater; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Sweetwater in Fort Wayne, IN is seeking a Part-Time Academy Coordinator to manage communications with students and families, schedule lessons, handle payments, and help grow the Academy of Music & Technology. The role requires a retail/customer service background, attention to detail, and the ability to multitask in a busy environment.

Evening and weekend shifts are required, and relocation to the Fort Wayne campus is expected.

Qualifications

• Experience in retail or service roles with a customer focus.
• Demonstrates meticulous attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Friendly, outgoing personality with strong communication.
• Background in music education is a plus.

Responsibilities

• Communicate with current and prospective students and parents via phone, email, and in person.
• Process payments and collect fees.
• Assist with event planning, coordination, and execution.
• Coordinate instructor schedules and student communications.

Skills

Retail experience

Customer service

Attention to detail

Multi-tasking

Strong organizational skills

Leadership abilities

Music education background

Job description

Job Requirements

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking to add a Part-Time Coordinator to our Academy of Music & Technology. You will be primarily responsible for all communication with our current and future customers via phone, email, and in person. They will be responsible for payment collection, lesson scheduling, and acquiring new students. With performance events and camps throughout the year, the Academy Coordinators assist the Director in planning and executing these events. The Academy Coordinator is also responsible for communicating with instructors regarding their students and schedule

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking to add a Part-Time Coordinator to our Academy of Music & Technology. You will be primarily responsible for all communication with our current and future customers via phone, email, and in person. They will be responsible for payment collection, lesson scheduling, and acquiring new students. With performance events and camps throughout the year, the Academy Coordinators assist the Director in planning and executing these events. The Academy Coordinator is also responsible for communicating with instructors regarding their students and schedule

Must be available for evening and weekend shifts

Job Responsibilities

• Communicate with all current and future students regarding scheduling, billing, events, and Academy policies via phone, email, and in-person
• Process payments and payment collection
• Assist with event planning, coordination, and execution
• Interact with instructing and coordinating instructor schedules

Qualifications

• A strong background in retail or customer service
• An impeccable attention to detail
• The ability to multi-task in an incredibly fast-paced environment
• A friendly, outgoing personality
• Strong organizational and leadership skills
• A background in music education and knowledge of the product Sweetwater offers is a HUGE plus

Sweetwater "Ideal" Team-Player

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – Committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
• Develops the Future – Committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. We look forward to exploring your #FullTimeDream with Sweetwater!

Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.