Academic Technology Support Specialist

University of Wisconsin La Crosse; Town of Bangor (WI); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Paid holidays

Retirement plan

Competitive benefits

Job summary

University of Wisconsin-La Crosse seeks an Academic Technology Support Specialist to support classroom and instructional technologies, training faculty, and coordinating with ITS for technology rollouts.

The role involves maintaining AV equipment, supporting Zoom/Teams/Kaltura apps, and contributing to knowledge sharing within the ATS team. Strong customer service and communication are essential.

Qualifications

• Associate degree in a technology-related field or equivalent work experience.
• At least two years of IT/educational media experience.
• Experience with classroom presentation technology and AV control systems (Q-SYS, Extron).
• Experience with learning tech solutions and MS Office/Office 365.
• Strong organizational, problem-solving, and customer service skills.
• Ability to create end-user support documentation.
• Excellent communication and ability to work with diverse users.

Responsibilities

• Lead classroom technology upgrade projects and coordinate with vendors for quotes.
• Install, configure, troubleshoot, and maintain classroom AV equipment and related systems.
• Support video conferencing and instructional platforms (Zoom, Teams, Kaltura, AppSpace).
• Provide faculty training, consultations, and create user guides.
• Mentor ATS staff and student workers; contribute to knowledge sharing.
• Maintain asset records and track equipment lifecycle.
• Assist with special events and ensure minimal instructional disruption.

Skills

Organizational skills

Communication

Independent worker

Customer service

Interpersonal skills

Problem solving

Windows/macOS familiarity

Education

Associate's degree in tech field

Tools

Q-SYS

Extron

AV equipment

Zoom/Teams

Kaltura/AppSpace

Job description

Current Employees

If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title

Academic Technology Support Specialist

Job Category

Academic Staff

Employment Type

Regular

Job Profile

User Support Specialist III

Job Duties

This position works under the general supervision of the Director of Client Services and works within the established goals and priorities consistent with the goals of Information Technology Services (ITS). This position works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing technology-based learning tools, and by supporting classroom and media technologies, distance/online education, digital signage, and instructional applications. Effective customer service, faculty consultation, issue resolution, and communication are essential in this position. The employee installs, configures, and maintains classroom presentation and collaboration technology; leads classroom technology projects and upgrades in partnership with other ITS staff; and provides faculty training, documentation, and consultation on instructional technology, keeping consistent with best practices and current and emerging technologies.

Working Conditions

• Ability to climb, bend, and lift approximately 30 pounds (classroom AV equipment, projectors, and related hardware).
• Ability to travel to unit approved meetings (minimal).
• Availability for evening events, start-of-semester rush, and special scheduling needs; potential to work additional hours beginning of and end of academic year to meet academic deadlines or critical or emergency situations.

The review of applications starts on November 16, 2026. Applications received on or before November 16th are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 608-785-8013.

Key Job Responsibilities

Project & Vendor Coordination:

• Leads classroom technology upgrade projects, technology rollouts, and summer refresh projects, including system integration and compatibility testing for new equipment and platforms.
• Coordinates with vendors to obtain quotes for classroom technology upgrades and replacements and provides research and recommendations to inform data-driven planning.

Classroom & Instructional Technology Support:

• Installs, configures, troubleshoots, and maintains classroom AV equipment, projectors, document cameras, wireless presentation systems, and podium PCs, ensuring a consistent technology standard across the university’s centrally managed learning spaces.
• Supports video conferencing and instructional technology platforms including Zoom, Microsoft Teams, and webinar tools, and administers cloud-based instructional platforms including Kaltura, AppSpace, and classroom monitoring applications.
• Performs preventive maintenance and sets up technology for lectures, conferences, and special events.
• Responds quickly to in-class technology issues to minimize disruption to instruction.

Peer Mentoring:

• Provides peer-level guidance and knowledge-sharing support to less experienced ATS staff and student workers, including onboarding support for new classroom technology team members.

Asset & Equipment Management:

• Maintains accurate, current records of classroom equipment in the university’s asset management system, updating records at the time of install, repair, or removal.
• Tracks equipment age, warranty status, and condition, and flags items nearing end-of-life or needing replacement to inform in data-driven planning.

Faculty Training & Consultation:

• Provides one‑on‑one faculty training, group workshops, and technology consultation on instructional technology; builds trust with faculty and communicates clearly with users at varying levels of technical expertise.
• Exercises judgment about whether a moment calls for immediate resolution or a teaching opportunity, and serves as a point of contact for accurate information about technology resources, routing clients correctly across ITS.

Professional Growth:

• Strongly encouraged, though not a required core competency, to pursue skill development in emerging classroom and instructional technologies as a path for continued growth.

Documentation & Knowledge Sharing:

• Creates and maintains faculty-facing documentation, user guides, and quick reference materials based on common faculty questions, building self‑service resources that reduce repeat questions and increase faculty independence.
• Shares solutions and insights across the ATS team to reduce single points of failure.

Department

Information Technology Services

Compensation

$56,000 / year

Required Qualifications

• Associate's degree in a technology-related field, or equivalent work experience.
• At least two years of experience in information technology/educational media.
• Experience supporting classroom presentation technology and AV control systems (e.g., Q‑SYS, Extron).
• Experience with learning technology solutions and Microsoft Office/Office 365 applications.
• Excellent organizational, problem‑solving, and troubleshooting skills, and listening skills.
• Experience creating end‑user support documentation.
• Excellent oral and written communication and professional customer service skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Ability to interact effectively and collaboratively with coworkers, vendors, and constituents.
• Experience working with Windows and Macintosh computer systems.

Preferred Qualifications

• Bachelor's degree in a technology-related field of study.
• Four years' experience in information technology/educational media.
• Experience administering cloud‑based instructional platforms such as Kaltura, AppSpace, or classroom monitoring applications.
• Experience with streaming video and digital video editing.
• Experience working in a higher education environment.

INFORMATIONABOUTYOURBENEFITS

• Paid vacation for 12-month positions.
• Excellent flexible health insurance with low co‑pays and good coverage.
• Paid holidays and paid sick days.
• After 5 years of employment, you become vested in our retirement system which ensures income post‑career.
• Benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.

Benefit eligibility is determined at the point of hire. This information is provided for illustrative purposes only. Benefits are also pro‑rated based on the appointment percentage.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.