Academic Technology Support Specialist

University of Wisconsin; United States; On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Excellent health insurance

Paid holidays and sick days

Retirement after 5 years

Job summary

University of Wisconsin—La Crosse is seeking an Academic Technology Support Specialist to assist, consult, acquire, and implement technology-based learning tools for classrooms, online education, and instructional applications. You will support faculty and staff, install and maintain AV equipment, and train users on instructional tech.

The role emphasizes strong customer service, effective communication, and collaboration with ITS staff.

Qualifications

• Associate's degree in a technology-related field, or equivalent work experience.
• At least two years of experience in information technology/educational media.
• Experience supporting classroom presentation technology and AV control systems (e.g., Q-SYS, Extron).
• Experience with learning technology solutions and Microsoft Office/Office 365 applications.
• Excellent organizational, problem-solving, and troubleshooting skills, and listening skills.
• Experience creating end-user support documentation.
• Excellent oral and written communication and professional customer service skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Ability to interact effectively and collaboratively with coworkers, vendors, and constituents.
• Experience working with Windows and Macintosh computer systems.

Responsibilities

• Project & Vendor Coordination: Leads classroom technology upgrade projects, technology rollouts, and summer refresh projects.
• Classroom & Instructional Technology Support: Installs, configures, troubleshoots, and maintains classroom AV equipment and platforms.
• Peer Mentoring: Provides peer-level guidance and onboarding support for new staff.
• Asset & Equipment Management: Maintains records of classroom equipment and informs data-driven planning.
• Faculty Training & Consultation: Provides training and consultation on instructional technology; communicates clearly with users.
• Documentation & Knowledge Sharing: Creates user guides and quick reference materials; shares solutions across ATS team.

Skills

Communication skills

Problem-solving

Troubleshooting

Customer service

Documentation skills

Education

Associate's degree in technology-related field

Bachelor's degree in technology-related field

Tools

Q-SYS

Extron

Zoom

Microsoft Teams

Kaltura

AppSpace

Classroom monitoring applications

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title: Academic Technology Support Specialist

Job Category: Academic Staff

Employment Type: Regular

Job Profile: User Support Specialist III

The review of applications starts on November 16, 2026. Applications received on or before November 16th are prioritized and review will continue until the position(s) is/are filled.

Initial interviews will be conducted virtually, with shortlisted candidates invited to campus. UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 608-785-8013.

Job Duties

This position works under the general supervision of the Director of Client Services and works within the established goals and priorities consistent with the goals of Information Technology Services (ITS). This position works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing technology-based learning tools, and by supporting classroom and media technologies, distance/online education, digital signage, and instructional applications. Effective customer service, faculty consultation, issue resolution, and communication are essential in this position. The employee installs, configures, and maintains classroom presentation and collaboration technology; leads classroom technology projects and upgrades in partnership with other ITS staff; and provides faculty training, documentation, and consultation on instructional technology, keeping consistent with best practices and current and emerging technologies.

Key Job Responsibilities

• Project & Vendor Coordination: Leads classroom technology upgrade projects, technology rollouts, and summer refresh projects, including system integration and compatibility testing for new equipment and platforms. Coordinates with vendors to obtain quotes for classroom technology upgrades and replacements and provides research and recommendations to inform data-driven planning.
• Classroom & Instructional Technology Support: Installs, configures, troubleshoots, and maintains classroom AV equipment, projectors, document cameras, wireless presentation systems, and podium PCs, ensuring a consistent technology standard across the university’s centrally managed learning spaces. Supports video conferencing and instructional technology platforms including Zoom, Microsoft Teams, and webinar tools, and administers cloud-based instructional platforms including Kaltura, AppSpace, and classroom monitoring applications. Performs preventive maintenance and sets up technology for lectures, conferences, and special events. Responds quickly to in-class technology issues to minimize disruption to instruction.
• Peer Mentoring: Provides peer-level guidance and knowledge-sharing support to less experienced ATS staff and student workers, including onboarding support for new classroom technology team members.
• Asset & Equipment Management: Maintains accurate, current records of classroom equipment in the university’s asset management system, updating records at the time of install, repair, or removal. Tracks equipment age, warranty status, and condition, and flags items nearing end-of-life or needing replacement to inform in data-driven planning.
• Faculty Training & Consultation: Provides one-on-one faculty training, group workshops, and technology consultation on instructional technology; builds trust with faculty and communicates clearly with users at varying levels of technical expertise. Exercises judgment about whether a moment calls for immediate resolution or a teaching opportunity, and serves as a point of contact for accurate information about technology resources, routing clients correctly across ITS.
• Professional Growth: Strongly encouraged, though not a required core competency, to pursue skill development in emerging classroom and instructional technologies as a path for continued growth.
• Documentation & Knowledge Sharing: Creates and maintains faculty-facing documentation, user guides, and quick reference materials based on common faculty questions, building self-service resources that reduce repeat questions and increase faculty independence. Shares solutions and insights across the ATS team to reduce single points of failure.

Working Conditions

Ability to climb, bend, and lift approximately 30 pounds (classroom AV equipment, projectors, and related hardware). Ability to travel to unit approved meetings (minimal). Availability for evening events, start-of-semester rush, and special scheduling needs; potential to work additional hours beginning of and end of academic year to meet academic deadlines or in critical or emergency situations.

Compensation

$56,000 / year

Required Qualifications

• Associate's degree in a technology-related field, or equivalent work experience.
• At least two years of experience in information technology/educational media.
• Experience supporting classroom presentation technology and AV control systems (e.g., Q-SYS, Extron).
• Experience with learning technology solutions and Microsoft Office/Office 365 applications.
• Excellent organizational, problem-solving, and troubleshooting skills, and listening skills.
• Experience creating end-user support documentation.
• Excellent oral and written communication and professional customer service skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Ability to interact effectively and collaboratively with coworkers, vendors, and constituents.
• Experience working with Windows and Macintosh computer systems.

Preferred Qualifications

• Bachelor's degree in a technology-related field of study.
• Four years' experience in information technology/educational media.
• Experience administering cloud-based instructional platforms such as Kaltura, AppSpace, or classroom monitoring applications.
• Experience with streaming video and digital video editing.
• Experience working in a higher education environment.

Special Notes

Application deadlines TO ENSURE CONSIDERATION: Priority consideration is given to those candidates who apply by the listed ‘First Review Date’. Applications received after that date may be considered at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Confidentiality of Applicant Materials UWL is a state agency and subject to Wisconsin’s Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request. CBC & Reference Check Policy All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. Annual Security and Fire Safety Report (Clery Act) For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.uwlax.edu/student-life/student-resources/annual-security-report/ or contact the University Police Department at 608.785.9000.

Information about your benefits

• Paid vacation for 12-month positions.
• Excellent flexible health insurance with low co-pays and good coverage.
• Paid holidays and paid sick days.
• After 5 years of employment, you become vested in our retirement system which ensures income post-career.

Benefits at UWL are highly competitive with local industry and some of the strongest in state and nation. Benefit eligibility is determined at the point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.