Academic Systems Analyst, Arts & Sciences IT

Dartmouth College

Hanover, Northern (NH, KY)

Hybrid

USD 65,000 - 82,000

Full time

3 days ago

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Job summary

Dartmouth College seeks an Academic Systems Analyst in Arts & Sciences IT to partner with academic and administrative units, supporting configuration, implementation, and ongoing improvement of enterprise systems. The role balances daily operational support with project work, testing, documentation, reporting, and user engagement.

The position emphasizes functional systems expertise and collaboration with diverse stakeholders in a remote-first environment with periodic campus engagement.

Qualifications

Bachelor’s degree or an equivalent combination of education and relevant experience.
2+ years of experience supporting enterprise applications, student information systems, or other complex business systems.
Demonstrated ability to analyze business processes and translate operational needs into technology solutions.
Strong analytical, problem-solving, and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while providing exceptional customer service.
Experience working collaboratively with diverse stakeholder groups.
Experience in higher education or a similarly complex organizational environment is preferred.

Responsibilities

Provides functional administration and ongoing support for academic and administrative technology systems.
Maintains configuration, business rules, workflows, forms, security, and functional settings.
Troubleshoots functional issues and partners with technical teams to resolve application problems.
Supports system upgrades, releases, testing, and implementation of new functionality.
Maintains documentation, configuration records, and operational procedures.
Participates in cross-functional technology projects from planning through implementation.

Skills

Analytical thinking

Problem solving

Communication skills

Customer service

Stakeholder collaboration

Multitasking

Higher education experience

Education

Bachelor’s degree or equivalent

2+ years enterprise app experience

Experience in higher education preferred

Job description

Academic Systems Analyst, Arts & Sciences IT

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 08/27/2026

Open Until Filled Yes

Position Number

Position Number 1129678

Position Title

Position Title Academic Systems Analyst, Arts & Sciences IT

Hiring Range Minimum

Hiring Range Minimum $65,400

Hiring Range Maximum

Hiring Range Maximum $81,800

Union Type

Union Type Not a Union Position

SEIU Level

SEIU Level Not an SEIU Position

FLSA Status

FLSA Status Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Work Arrangement and Location Expectations

This position primarily operates in a remote work environment; however, maintaining strong relationships and active engagement with campus partners remains an important aspect of the role. Periodic on-campus presence may be required to support major events, stakeholder meetings, project activities, testing, training, and other initiatives that benefit from in-person collaboration.

Work location expectations and on-campus presence requirements may evolve over time based on organizational priorities, operational needs, and guidance from Arts & Sciences leadership.

Work Arrangement and Location Expectations

Work location expectations and on-campus presence requirements may evolve over time based on organizational priorities, operational needs, and guidance from Arts & Sciences leadership.

Location of Position

Is this a term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. NA

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

The Academic System Analyst serves as a functional partner to academic and administrative departments, supporting the administration, configuration, implementation, and continuous improvement of Arts & Sciences and enterprise applications. Reporting to the Associate Director of Academic Technology & Systems, this position provides functional systems support, business analysis, project implementation, and user engagement to help deliver reliable, user-centered technology services across Arts & Sciences.

The Academic Systems Analyst supports a portfolio of applications and initiatives, balancing day-to-day operational support with project work, testing, documentation, reporting support, and process improvement.

Description

Required Qualifications - Education and Yrs Exp

Bachelor’s degree or an equivalent combination of education and relevant experience.
2+ years of experience supporting enterprise applications, student information systems, or other complex business systems.
Demonstrated ability to analyze business processes and translate operational needs into technology solutions.
Strong analytical, problem-solving, and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while providing exceptional customer service.
Experience working collaboratively with diverse stakeholder groups.
Experience in higher education or a similarly complex organizational environment is preferred.

Required Qualifications - Education and Yrs Exp Bachelors plus 2-3 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Bachelor’s degree or an equivalent combination of education and relevant experience.
2+ years of experience supporting enterprise applications, student information systems, or other complex business systems.
Demonstrated ability to analyze business processes and translate operational needs into technology solutions.
Strong analytical, problem-solving, and organizational skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while providing exceptional customer service.
Experience working collaboratively with diverse stakeholder groups.
Experience in higher education or a similarly complex organizational environment is preferred.

Work Arrangement and Location Expectations

Work location expectations and on-campus presence requirements may evolve over time based on organizational priorities, operational needs, and guidance from Arts & Sciences leadership.

Preferred Qualifications

Experience supporting higher education enterprise applications such as StarRez, Ellucian Banner Student Information System, Ellucian Advise, Ellucian Experience, or similar student information and campus management systems.
Experience configuring, administering, or supporting SaaS enterprise applications.
Experience with business process analysis, workflow automation, and system integrations.
Familiarity with reporting and analytics tools, SQL , or data visualization platforms.
Experience supporting cross-functional projects in a higher education environment.

Department Contact for Recruitment Inquiries

Department Contact for Recruitment Inquiries Amy Hunt, Executive Director, Arts & Sciences IT

Department Contact Phone Number

Department Contact Phone Number 603-646-0614

Department Contact for Cover Letter and Title

Department Contact for Cover Letter and Title Amy Hunt, Executive Director, Arts & Sciences IT

Department Contact's Phone Number

Department Contact's Phone Number 603-646-0614

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function

Special Instructions to Applicants

Additional Instructions

We anticipate hiring two people into this role.

Applicants will be asked to respond to three supplemental questions regarding years of direct experience, indirect experience, and people management experience. Responses will be reviewed alongside application materials. Your response will be cross-referenced with your application materials to verify accuracy and, for finalists, to inform salary placement.

Please ensure your resume and work history clearly reflect the full scope of your work, including position titles, employment dates, responsibilities, and supervisory duties. Incomplete or inconsistent information may affect how your experience is evaluated.

Functional Systems Support and Administration

Provides functional administration and ongoing support for academic and administrative technology systems.
Maintains system configuration, business rules, workflows, forms, security, and functional settings.
Troubleshoots functional issues and partners with technical teams to resolve application problems.
Supports system upgrades, releases, testing, and implementation of new functionality.
Maintains documentation, configuration records, and operational procedures.

Percentage Of Time 30%

Project Support and Implementation

Participates in cross-functional technology projects from planning through implementation.
Supports discovery sessions, functional design, configuration, testing, training, and deployment activities.
Develops test plans, coordinates user acceptance testing, and validates system functionality.
Assists with project documentation, issue tracking, and implementation planning.
Supports organizational readiness and adoption of new technologies and processes.

Percentage Of Time 20%

Data and Reporting Support

Partners with reporting and analytics staff to define business requirements for reports, dashboards, and data needs.
Assists in validating data quality and ensuring consistency across supported systems.
Supports data governance efforts by documenting business definitions, processes, and data dependencies.
Helps identify reporting opportunities that improve operational decision making.

Percentage Of Time 20%

Business Analysis and Process Improvement

Partners with functional departments to understand operational needs and business processes.
Facilitates requirements gathering, workflow analysis, and process mapping.
Identifies opportunities to improve efficiency through automation, configuration changes, or redesigned business processes.
Recommends scalable technology solutions that align with institutional standards and best practices.
Assists departments in evaluating the impact of proposed process or policy changes.

Percentage Of Time 15%

Stakeholder Partnership and Customer Service

Develops collaborative relationships with academic and administrative partners.
Provides functional consultation, guidance, and day-to-day support for supported systems.
Delivers user training and develops documentation to improve system adoption and effectiveness.
Communicates system changes, enhancements, and known issues to stakeholders.
Serves as a trusted resource for departments seeking to improve operational processes through technology.

Percentage Of Time 15%

Additional Responsibilities

Participates in special projects and organizational initiatives as assigned.
Maintains knowledge of emerging technologies, higher education trends, and supported applications.
Performs other related duties as required to support the mission and goals of Arts & Sciences IT.

Percentage Of Time 0

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you learn about this employment opportunity?
Current Dartmouth employee (Please specify full name below)
Word of mouth
Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
Recruiter (Please specify full name or event below)
abilityJOBS
Chronicle of Higher Education
Glassdoor
Handshake
HigherEdJobs
HigherEdMilitary
Indeed
Inside Higher Ed
LinkedIn’s Job Board
RecruitMilitary
Dartmouth’s Job Board (searchjobs.dartmouth.edu)
Other (Please specify below)
* How many years of indirect experience do you have in related or transferable work that supports this role? Please briefly describe this indirect experience, including specific positions held and the number of years of indirect experience acquired while in these roles.
(Open Ended Question)
* How many years of formal supervisory experience do you have, including direct responsibility for staff (e.g., hiring, performance management, terminations)? Please briefly describe your people management experience, including the positions held, number of direct reports, and the number of years of people management experience acquired while in these roles.
(Open Ended Question)
* How many years of direct experience do you have in work closely aligned with the key accountabilities of this role? Please briefly describe your direct experience, including specific positions held and the number of years of direct experience acquired while in these roles.
(Open Ended Question)
If you would like to add more information to your answer, please specify here:
(Open Ended Question)