Academic Support Specialist

Mercer University; Georgia; On-site; USD 40,000 - 55,000; Full time

Job summary

Mercer University is seeking an Academic Support Specialist in Atlanta, Georgia to provide clerical support for the Doctor of Occupational Therapy program. This role involves assisting program administration and maintaining accurate databases while ensuring compliance with accreditation standards.

The position requires organizational and time-management skills, and proficiency in software tools such as Microsoft Office and database systems. Candidates should have at least two years of college coursework and relevant administrative experience.

Qualifications

• Two years of college coursework and one year of administrative support experience.
• Knowledge of database and records management systems.
• Ability to interpret and apply policies and accreditation requirements.

Responsibilities

• Provide clerical support to meet compliance for the Doctor of Occupational Therapy Program.
• Assist with administrative tasks for Program Director and Coordinators.
• Maintain accurate databases and serve as liaison with stakeholders.

Skills

Organizational skills

Time-management skills

Proficiency in Microsoft Office Suite

Effective communication

Customer service skills

Data-management skills

Education

Two years of college coursework

Administrative support experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Canvas

Qualtrics

Job description

Job Title

Academic Support Specialist

Department

Occupational Therapy College, College of Health Professions

Location

Atlanta, GA 30341

Responsibilities

• Provide clerical support to meet ACOTE Standard A.2.8 compliance for the Doctor of Occupational Therapy (OTD) Program.
• Assist Program Director, Coordinator of Academic Fieldwork, and Doctoral Capstone Coordinator with administrative tasks.
• Prepare and analyze materials related to program operations, generate invoices, and prepare budget-related documents.
• Maintain accurate databases; serve as liaison to internal and external constituents.
• Support accreditation-related activities for the OTD Program.

Qualifications

• Two years of college coursework and one year of administrative support experience, including database and customer service work.
• Equivalent directly related experience may substitute education.

Knowledge, Skills, and Abilities

• Strong organizational and time‑management skills; ability to prioritize and manage multiple responsibilities.
• Independent worker with minimal supervision and effective teamwork.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and institutional systems such as Canvas, Qualtrics, scheduling and calendar platforms.
• Knowledge of database and records management systems, including student information and tracking tools.
• Effective written and verbal communication with students, faculty, staff, and external stakeholders.
• Professional customer service, confidentiality, and discretion with sensitive information.
• Strong data‑management skills: track, compile, analyze, and report information accurately.
• Ability to interpret and apply policies, procedures, and accreditation requirements.
• Ability to maintain accurate records and ensure data integrity.
• Ability to learn student information systems (e.g., Anthology, Canvas, Qualtrics).

Background Check

Criminal history required.

Required Documents

• Resume
• Cover letter
• List of three professional references with contact information

Job Family and Hours

Job family: Staff Clerical Non-exempt. Scheduled weekly hours: 37.5.

EEO Statement

Equal Opportunity Employer. The University will ensure equal opportunity for applicants and employees in all of its policies and practices, including, but not limited to, recruiting, hiring, transfers, promotions, compensation, benefits, layoff and recall policies, University-sponsored training programs, education, tuition assistance, and social and recreational programs. Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process or for other questions regarding employment at Mercer University, please contact Human Resources.