Academic Support Services Technician

Cuyahoga Community College; Parma (OH); On-site; USD 28,000 - 39,000; Part time

Job summary

The Cuyahoga Community College Learning Commons is seeking a part-time support staff member to assist in the Testing Center, Tutoring Services, Library, Media Services, and TLC/OpenLab. You will administer tests on campus and off-site, schedule appointments, and support library circulation and IT services.

Responsibilities include maintaining records, providing courteous customer service, assisting with user logon support, and helping with special events and equipment setup as needed.

Qualifications

• High school degree or GED.
• Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions.
• Bachelor's degree preferred or two years AV experience and related certification.

Responsibilities

• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
• Administers other institutional exams such as credit by exams (i.e. CLEP).
• Inputs placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions, including reserves and OhioLINK orders.
• Maintains accurate and complete records of the Learning Commons.
• Assists with college-wide user logon support and print management.
• Provides training workshops to students, faculty, and staff on technology.

Skills

Customer service

MS Office

Communication

Attention to detail

multitasking

Student/community sensitivity

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Extron Certification (AV)

Microsoft Suite

Job description

Job Description:

Reports To: Supervisor, Testing and Tutoring

Recruitment Type: External/Internal

Requisition ID:req7473

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: Monday-Thursday 2 P.M. to 7 P.M. and Friday 1 P.M. – 5 P.M. with occasional Saturdays

Number of Openings: 1

SUMMARY

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/OpenLab.

DUTIESAND RESPONSIBILITIES

• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
  


• Administers other institutional exams such as credit by exams (i.e. CLEP).
  


• Inputs placement scores into Banner.
  


• Schedules tutoring, testing, and proctoring appointments.
  


• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other
  materials, OhioLINK orders, and maintains site library holdings.
  


• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
  


• Maintains accurate and complete records of the Learning Commons.
  


• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
  


• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.


• Assists with college-wide user logon support and print management.
  


• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
  


• Responds to faculty and staff needs for operational issues and assistance with operating equipment.
  


• Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
  


• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
  


• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
  


• Provides training workshops to students, faculty, and staff on the varying technologies at the site.
  


• Functionally supervises work study employees within the business unit.
  


• Performs other related duties within the job grade and job classification as assigned.

REQUIREDQUALIFICATIONS

EDUCATIONand EXPERIENCE/TRAINING

• High school degree or GED
  


• Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions
  

KNOWLEDGE, SKILLS, and ABILITIES

• Intermediate keyboarding, grammar, math, and Microsoft Suite skills.
  


• Excellent written, verbal, and interpersonal communication skills.
  


• Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).
  


• High degree of accuracy and attention to detail.
  


• Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.
  


• Sensitivity to respond appropriately to the needs of students and the community.
  

COMPETENCIES

CRITICALCOMPETENCIES

• ServiceFocus
  


• Qualityof Work

VERYIMPORTANT COMPETENCIES

• Communication
  

PREFERRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

• Bachelor'sdegree.
  


• Twoyears of A/V Experience with an appropriate industry certification (ExtronCertification).
  


• Twoyears of work experience in a community college/higher educationenvironment


• Experiencewith Placement Testing


• Experiencein Library circulation functions

KNOWLEDGE, SKILLS, and ABILITIES

• Highproficiency with the Microsoft Suite

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demandsdescribed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodation may be made to enable individuals with disabilities to performthe essential functions.)

• The work is performed in anormal, professional office or library environment with moderate noise levels.
  


• The work area is adequatelylit, heated, and ventilated.
  


• Typically, the employee maysit comfortably to perform the duties of the job and will performrepetitive motions with hands/fingers using a computer mouse and keyboardto type.
  


• Must be able to regularlykneel, crouch, stand, lift above head, climb ladders and lift or pushitems up to 25 pounds. Must occasionally lift or push items up to 50pounds such as special event equipment, flatbed cards, and library bookcarts.
  


• Walking, standing, bendingcarrying light items such as papers, files, pamphlets, books, etc. areregular frequent.
  


• Work requires walking andstanding in conjunction with travel to and attendance at meetings andconferences away from the worksite.

This is a Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-Time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $20.02/hr

Special Note:

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.