Academic Support Services Specialist

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 62,000 - 63,000; Full time

Benefits offered by this job

Paid leave (4+ weeks)

15 paid holidays

Tuition remission for employees and/or

Flexible schedules and teleworking

Job summary

University of Maryland, Baltimore (UMB) SON seeks an Academic Support Services Specialist to provide primary support to the PhD program and secondary support to other programs within the Office of the Academic Deans. You will work independently to support student progress, assist with financial management, and contribute to program development across the SON and SGS.

You will collaborate with the Graduate School and Admissions to manage PhD student admissions, progression, and graduation

Qualifications

• Bachelor's degree required.
• Two (2) years of administration of a program, preferably in higher education or healthcare setting.
• Clery Act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.
• Ability to prepare financial statements and budgets.

Responsibilities

• Assist the Associate Dean for the PhD Program in managing the PhD program, including supporting students and faculty members.
• Contribute to completing assignments and projects that require monitoring and evaluation.
• Provide suggestions and solutions to issues outside of pre established guidelines or processes.
• Oversee daily operations, organize program activities, and help set priorities.
• Monitor and facilitate use of program funds to support needed resources.
• Collaborate with SGS and Admissions/Registrar to manage the PhD students’ admissions, progression, and graduation requirements.
• Prepare and analyze program financial statements, expenditures, and budgets.
• Develop and facilitate workshops or meetings, coordinate logistics, scheduling, and participant communications.
• Evaluate program effectiveness to develop improved methods; devise evaluation methodology and implements; analyze results and take action.

Skills

Program administration

Analytical thinking

Independent judgment

Communication

Collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The University of Maryland, Baltimore (UMB), School of Nursing (SON) has an exciting opportunity for an Academic Support Services Specialist.

The Office of the Academic Deans (OAD) drives the academic mission of the school by coordinating all programs in the school including the BSN, RN-to-BSN, MSN, DNP and PhD programs. The Academic Support Services Specialist is responsible for providing primary support to the PhD program and secondary support to other programs in the Office of the Academic Deans. The Academic Support Services Specialist works independently, contributes to the development and evaluation of program goals and objectives, and resolves issues and significant matters by utilizing independent judgment, discretion, creativity, and analytical thinking.

The Office of the Academic Deans collaborates with SON, The Graduate School, and UMB departments, providing a critical support structure for all students in the school. The academic affairs managed by OAD include curriculum development and implementation, coordination of admissions processes and support, ensuring the integrity of each student's academic experience to include monitoring student progress, assisting with securing financial support, translating policies and procedures and supporting the academic deans, all related to student success.

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Benefits: Exempt Regular

Essential Functions

• Assist the Associate Dean for the PhD Program in the management of the PhD program, including supporting students and faculty members.
• Contribute to completing assignments and projects that require monitoring and evaluation.
• Provide suggestions and solutions to issues outside of pre established guidelines or processes.
• Under the guidance from the Associate Dean, oversee daily operations, organize program activities, and help set priorities.
• Monitor and facilitate use of program funds to support needed resources.
• Collaborate with the UMB School of Graduate Studies (SGS) and UMSON Admissions and Registrar’s Offices to manage the SON PhD students’ admissions, academic progression, and graduation requirements.
• Make recommendations to the PhD Academic Dean in use of funds.
• Provide routine and non-routine technical support and advice, problem solving assistance, and answer questions from students and faculty members.
• Interpret program goals and policies and provide administrative support.
• Assist in conceptualization, development, and preparation of written products such as training materials, website content, final progress reports, and promotional materials.
• Recommend resources for the improvement of the program.
• Prepare and analyze program financial statements, expenditures, and budgets for management or outside agencies.
• Assist in the development and implementation of recruiting plans for program participants, members, and volunteers.
• Develop and facilitate workshops or meetings, coordinate logistics, scheduling, and participant communications.
• Assist in evaluating program effectiveness to develop improved methods; devise evaluation methodology and implements; analyze results and recommend and/or take appropriate action.
• Has the authority to formulate, affect, interpret, or implement policies or procedures to ensure effective operation of the program.
• Use up-to-date and comprehensive searching techniques to conduct online searches, and other research tasks to address complex and unique information requests.
• Develop and maintain internet web site files and/or listings.
• Interact and maintain liaison with students, faculty, staff and outside/community agencies in facilitating program objectives.
• Effectively manage electronic file records of students’ progression and other program-associated files using academic applications used by UMSON and UMB SGS.
• Proficient in utilizing Microsoft Office Suite, including Outlook, Word, Excel, Teams, and Planner.
• Serve as a primary contact and think critically about all aspects of the program to resolve questions and make decisions related to the program.
• Prepare or assist in preparation of funding grant proposal and/or funding continuation from outside sponsors for program. Provide cross-coverage for the other OAD programs.
• Perform other duties as assigned.

Education

Bachelor's degree.

Experience

Two (2) years of administration of a program, preferably in higher education or healthcare setting. Coordination experience.

Other

Ability to prepare financial statements and budgets. May consider a combination of directly related experience and education. Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.

Knowledge, Skills, Abilities

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range

$61,786 - $61,978; Commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [e-mail] . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Job

Reg or CII Exempt Staff

Full Time/Part Time

Full-Time

Shift

Day Job

Organization

School of Nursing - Dean's Office

Job Posting

Aug 18, 2026

Unposting Date

Sep 8, 2026, 11:59:00 PM