Academic Support Coordinator

Xavier University of Louisiana; New Orleans (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

Xavier University of Louisiana in New Orleans is seeking an Academic Support Coordinator in the College of Arts and Sciences Dean’s Office. The role coordinates communications and case management related to student absences, accommodations, academic concerns, and collaboration among academic and student support offices to promote student success.

You will work with faculty and campus partners to ensure compliance with university policies and to facilitate referrals to campus resources,

Qualifications

• Bachelor’s degree from an accredited institution.
• Two to three years of experience in higher education, student services, academic advising, counseling support, case management, or a related field.
• Strong interpersonal, organizational, and communication skills.
• Ability to manage sensitive and confidential information with discretion.
• Demonstrated ability to collaborate effectively with diverse populations.

Responsibilities

• Serve as the primary point of contact for student academic support concerns referred to the Dean’s Office.
• Initiate communication among students, faculty, and university offices regarding class absences, academic accommodations, and other student-related matters.
• Collaborate with Student Health Services, Counseling and Wellness, Disability Services, Title IX, Athletics, Student Academic Success, and other campus partners to facilitate appropriate student support.
• Assist in reviewing and managing student situations that may affect class attendance, academic performance, or progression.
• Maintain confidential records and documentation related to student support cases.
• Monitor trends and prepare reports regarding student concerns, referrals, and support activities.
• Communicate university academic policies, procedures, and expectations to students and other stakeholders.
• Facilitate referrals to appropriate campus resources and services.
• Support the Dean’s Office in promoting student success, retention, and academic engagement.
• Perform other duties as assigned.

Education

Bachelor’s degree

Master’s degree

Job description

Job Summary

The Academic Support Coordinator serves as a central resource within the College of Arts and Sciences Dean’s Office, supporting students, faculty, and staff in addressing academic issues that may impact student success. The position coordinates communication and case management related to student absences, accommodations, academic concerns, and other situations requiring collaboration among academic and student support offices. The coordinator works closely with faculty and campus partners to ensure students receive appropriate support while maintaining compliance with university policies and procedures. Based on the original position’s responsibilities for managing student absences, coordinating with Title IX, Athletics, Counseling and Wellness, Disability Services, and communicating academic policies, this role functions as a key point of contact for student support and case coordination.

Minimum Qualifications

Bachelor’s degree from an accredited institution. Two to three years of experience in higher education, student services, academic advising, counseling support, case management, or a related field. Strong interpersonal, organizational, and communication skills. Ability to manage sensitive and confidential information with discretion. Demonstrated ability to collaborate effectively with diverse populations.

Preferred Qualifications

Master’s degree in Counseling, Higher Education Administration, Student Affairs, Social Work, or a related field. Experience working with student support services, accommodations, case management, or academic affairs. Knowledge of higher education regulations and student support practices, including ADA accommodations and Title IX processes.

Essential Duties and Responsibilities

Serve as the primary point of contact for student academic support concerns referred to the Dean’s Office. Initiate communication among students, faculty, and university offices regarding class absences, academic accommodations, and other student-related matters. Collaborate with Student Health Services, Counseling and Wellness, Disability Services, Title IX, Athletics, Student Academic Success, and other campus partners to facilitate appropriate student support. Assist in reviewing and managing student situations that may affect class attendance, academic performance, or progression. Maintain confidential records and documentation related to student support cases. Monitor trends and prepare reports regarding student concerns, referrals, and support activities. Communicate university academic policies, procedures, and expectations to students and other stakeholders. Facilitate referrals to appropriate campus resources and services. Support the Dean’s Office in promoting student success, retention, and academic engagement. Perform other duties as assigned.