Academic Services Officer I/II

Wayne State University; Detroit (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Wayne State University seeks an Academic Services Officer I/II to support veteran and military-connected students with supplemental advising, outreach, and programming on the Detroit campus.

The role partners with Gadson OMVAE and PMHSC, coordinating with UAC leadership to enhance student success and engagement while maintaining accurate advising records and contributing to orientation and open-house activities.

Qualifications

• Bachelor’s degree required for Academic Services Officer I.
• Master’s degree in counseling, higher education leadership, student affairs, or related field required for Academic Services Officer II.
• Minimum two years in higher education, academic advising, student services, or related area.
• Excellent interpersonal, oral, and written communication skills.
• Ability to collaborate across academic and administrative units.
• Experience with diverse student populations.
• Ability to manage multiple priorities and meet deadlines.
• Advocacy for student needs to support persistence and success.
• Commitment to educational access and achievement.
• Strong decision-making, organizational, and time-management skills.
• Occasional evening and weekend hours.
• Excellent computer skills and adaptability to new software and SIS.

Responsibilities

• Provide supplemental academic advising, outreach, transition support, and student-success programming for veterans and military-connected students.
• Support daily operations of the Student Veterans Resource Center and liaison with academic departments and university offices.
• Advise students in prep for nursing, pre-med, pre-dental, and health science pathways.
• Maintain advising records in the STARs platform and participate in advisor trainings.
• Support Open Houses, orientation programs, and outreach initiatives related to Gadson OMVAE and PMHSC priorities.

Skills

Interpersonal communication

Collaboration across units

Diversity & inclusion

Multitasking & prioritization

Student persistence advocacy

Educational access commitment

Time management & detail orientation

Evening/weekend availability

Tech proficiency with SIS

Education

Bachelor’s degree

Master’s degree in related field (II)

Tools

Student Information Systems

CRM / advising systems

Job description

Academic Services Officer I/II

Wayne State University is searching for an experienced Academic Services Officer I/II at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Job Purpose:

The Colonel Gregory Gadson Office of Military and Veterans Academic Excellence (Gadson OMVAE), in partnership with the University Advising Center (UAC), seeks an Academic Services Officer I/II to join its dedicated team of professionals providing high-quality, student-centered, and culturally responsive support.

This position will be primarily housed within Gadson OMVAE and will provide supplemental academic advising, outreach, transition support, and student-success programming for Wayne State University’s veteran and military-connected student population. The successful candidate will also support the daily operations of the Student Veterans Resource Center and serve as a liaison between military-connected students, academic departments, and other University offices.

In addition, the position will serve as a member of the UAC’s Pre-Med and Health Science Center (PMHSC), providing academic advising and programming to students pursuing pre-nursing, pre-medical, pre-dental, and pre-physician assistant pathways.

The Academic Services Officer I/II will report to the Senior Director of University Advising and will work closely with Gadson OMVAE leadership regarding the position’s military-connected student support responsibilities.

Essential Functions:

• Support the academic onboarding of Wayne State University’s veteran and military-connected student population.
• Provide initial and ongoing supplemental academic advising, outreach, transition support, and student-success programming for veterans and military-connected dependents.
• Create a welcoming environment that promotes belonging, engagement, persistence, and academic success.
• Coordinate the veteran holistic admissions review process, including application review, consultation, admitted-student tracking, monitoring, and outreach.
• Develop and distribute communications, alerts, and programming related to student success, enrollment, scholarships, military-connected benefits, and campus opportunities in coordination with the Gadson OMVAE benefits-certification team.
• Build collaborative relationships and serve as a point-of-contact liaison to academic departments and other University offices regarding individual and collective military-connected student needs and concerns.
• Support the daily operations, programming, and student engagement activities of the Student Veterans Resource Center.
• Assist military-connected students with navigating University policies, academic requirements, and campus resources.
• Help students balance academic responsibilities with employment, family, military service, and other life commitments.
• Coordinate Primary School Letter documentation for students seeking approval to complete coursework at another institution.
• Provide advising and support to students preparing for nursing, medical, dental, and physician assistant programs within the WSU Pre-Med and Health Science Center
• Assist students with prerequisite course planning, co-curricular development, patient-care experience requirements, testing, assessments, and the application process for professional programs.
• Assist students exploring alternative academic and career pathways, including career changers and students reconsidering their intended professional program.
• Participate in WSU Open Houses, admission yield events, orientation programs, and other outreach initiatives supporting Gadson OMVAE and PMHSC priorities.
• Support the University Advising Center with New Student Orientation, including early outreach, course scheduling assistance, and advising presentations.
• Make appropriate referrals to academic, financial, personal, career, and other student-support offices.
• Maintain accurate and detailed advising records in the STARS student advising platform.
• Participate in regular advisor training and professional development focused on building and maintaining advising competencies.
• Perform other related duties as assigned.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree required for Academic Services Officer I.
• Master’s degree in counseling, higher education leadership, student affairs, student personnel services, or a related field required for Academic Services Officer II.
• Minimum of two years of professional experience in higher education, academic advising, student services, or a related area.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to collaborate effectively across academic and administrative units.
• Experience working with diverse student populations.
• Ability to manage multiple priorities effectively and meet established deadlines.
• Experience advocating for student needs, goals, and concerns in support of student persistence, achievement, and success.
• Strong commitment to promoting educational access and achievement.
• Demonstrated decision-making, organizational, and time-management skills, with strong attention to detail.
• Ability to work occasional evening and weekend hours.
• Excellent computer skills and the ability to adapt to new software programs, student-information systems, and online resources.

Preferred Qualifications:

• Experience working with veterans, service members, military-connected dependents, or other nontraditional student populations.
• Experience providing academic advising or student-success support in a college or university setting.
• Experience with pre-health, pre-nursing, or professional-school advising.
• Experience reviewing admission applications or supporting admission and enrollment outreach.
• Experience using student-information, advising, case-management, or customer-relationship-management systems.
• Knowledge of University policies, student-support services, and referral processes.

School/College/Division:

Generic Division

Primary department:

H9244

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum:
• Salary hire maximum:

Working conditions:

Wayne State University is a premier, public, urban research university located in the heart of Detroit, where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity, and inclusion creates exceptional educational opportunities that prepare students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented groups. WSU is an affirmative action/equal opportunity employer.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.