Academic Resources Operations Lead

University of Colorado Boulder; Boulder (CO); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and retirement plans

Generous paid time off

Tuition assistance

Transit ECO Pass

Job summary

CU Book Store in Boulder seeks an Academic Resources Assistant Manager to oversee Book Access order fulfillment, procurement and return of physical materials, and the in-store pick-up area. You will train student staff and help develop policies for the Academic Resources department.

The role also coordinates textbook sell-back programs, manages third-party textbook sales, and acts as back-up to the Academic Resources Manager. 100% onsite at the Boulder campus.

Qualifications

• Bachelor's degree required.
• One year of retail or related experience required.
• Experience can substitute for degree on a year-for-year basis.
• Proficiency in Microsoft Office applications.
• Familiarity with NetSuite ERP preferred.

Responsibilities

• Manage CU Book Access order fulfillment and ensure tasks follow guidelines.
• Ensure orders are fulfilled in a timely manner and resolve queue issues.
• Process service requests related to NetSuite ERP and Handheld devices.
• Develop staffing plans during back-to-school periods within budget.
• Collaborate with IT to improve NetSuite processes and functionality.
• Procure, track, and manage physical course materials and sell-back programs.
• Oversee in-store pick-up area and the text floor, train student staff.

Skills

Microsoft Office skills

Customer service

Communication skills

Attention to detail

Education

Bachelor's degree

Equivalent experience acceptable

Tools

NetSuite ERP

Job description

CU Book Store in Boulder seeks an Academic Resources Assistant Manager to oversee Book Access order fulfillment, procurement and return of physical materials, and the in-store pick-up area. You will train student staff and help develop policies for the Academic Resources department.

The role also coordinates textbook sell-back programs, manages third-party textbook sales, and acts as back-up to the Academic Resources Manager. 100% onsite at the Boulder campus.