Academic Resources Operations Lead

CU Boulder; Boulder (CO); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

Retirement plans

Tuition assistance

Transit ECO Pass

Job summary

The CU Book Store in Boulder is seeking an Academic Resources Assistant Manager to lead the day-to-day operations of CU Book Access order fulfillment, procurement and returns of physical materials, and the in-store pick-up area. This role also serves as the primary backup for the Academic Resources Manager.

You will train student staff, establish policies, and manage 3rd party textbook sales and end-of-semester sell-back activities.

Qualifications

• Bachelor's degree is required.
• 1 year of retail or related experience.
• Appropriate experience may substitute for degree on a year-for-year basis.
• Proficiency with Microsoft Office is expected.

Responsibilities

• Oversee CU Book Access order fulfillment process and ensure tasks follow guidelines.
• Monitor order queue and resolve issues to maintain timely fulfillment.
• Submit and follow up on Service Requests in NetSuite ERP and related devices.
• Develop staffing plans during back-to-school periods within budget.
• Collaborate with IT to improve NetSuite ERP processes.

Skills

Microsoft Office

Retail experience

NetSuite ERP familiarity

Education

Bachelor's degree

Tools

NetSuite ERP

Job description

The CU Book Store in Boulder is seeking an Academic Resources Assistant Manager to lead the day-to-day operations of CU Book Access order fulfillment, procurement and returns of physical materials, and the in-store pick-up area. This role also serves as the primary backup for the Academic Resources Manager.

You will train student staff, establish policies, and manage 3rd party textbook sales and end-of-semester sell-back activities.