Academic Program Specialist, Towson Learning Network

Towson University; Towson (MD); Hybrid; USD 42,000 - 51,000; Full time

Benefits offered by this job

Annual leave

Holidays up to 17 days

Personal and sick days

Health, life, and retirement plans

Tuition remission

Job summary

Towson University is recruiting an Academic Program Specialist for the Towson Learning Network to organize, analyze, monitor, and implement student applications, registrations, and billing processes. The role reports to the TLN Operations Coordinator and supports accreditation and compliance reporting.

The position involves data organization for Admissions, Registrar, Institutional Research, Bursar, and the Provost Budget Office, with telework up to two days per week after 90 days of service.

Qualifications

• Bachelor's degree required.
• One year of administrative staff experience.
• General knowledge of business English, spelling, grammar, and software.]
• Ability to handle confidential matters with tact and discretion.

Responsibilities

• Organize and implement off-campus student registration, including data entry in CLSS/PeopleSoft and communicating with students.
• Maintain TLN documents and verify billing compliance with MOUs and partner agreements.
• Create and maintain program folders and data charts for site compliance and enrollment analysis.
• Monitor off-campus courses in CLSS/PS and coordinate with the TLN Operations Coordinator to resolve scheduling issues.
• Collect and compile data for the TLN Strategic Plan and support data-driven decisions.

Education

Bachelor's degree

Tools

Excel

PeopleSoft/CLSS

Salesforce

ImageNow

OU (Omni Update) Campus

SharePoint

Job description

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 20,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

Towson University is accepting applications for an Academic Program Specialist in the Towson Learning Network (TLN) to organize, analyze, monitor and implement student applications, registrations, and billing processes and to report issues related to Middle States and other accreditation and compliance issues to appropriate professional staff. The Academic Program Specialist is responsible for all Course Term Files and their compliance with off-campus contractual partnership agreements. Additionally, the program specialist provides, organizes and interprets data for Admissions, Registrar, Institutional Research, Bursar, and Provost Budget Office.

Responsibilities And Duties

• Collaboratively works with the Admissions office, department chairs, program directors and administrative assistants, organizes and implements the off-campus student registration process, including the collection of course details, data entry into CLSS/Peoplesoft, registering students, and communicating with students. This process includes proofing course details transferred from CLSS to Peoplesoft, verifying class rosters, and adding/dropping students in Peoplesoft as requested. Prepares, monitors and analyses spreadsheets and student data related to student and partnership invoicing under the direction of the coordinator of operations. Providing support for students in solving individual registration issues, such as registration eligibility, financial account status, health and conduct-related service indicators. Course details, including billing are compared to each program's contractual partnership agreement and Sequence of Course document to verify all are in compliance with TU and partner's policies.
• Assists in the maintenance of the TLN custom share drive, and maintains critical TLN documents used to verify billing, programs and courses are in compliance with MOU agreements and off-campus contractual partners. Verifies data from program files, electronic files and CLSS/PS are in sync and in compliance with MOU and program's Sequence of Course document.
• Creates and maintains program folders and data charts of all off-campus courses for the purpose of tracking site compliance with accreditation standards, program analysis connected to enrollment and revenue projections, marketplace and workforce trends, and programmatic needs.
• Monitors and analyzes off-campus courses in CLSS/PS and communicates directly with the TLN Operations Coordinator in order to identify potential problems and solutions related to variable start and end dates, and other issues related to non-traditional scheduling which includes troubleshooting and solving complex issues related to the use of off-campus locations and meeting Middle States and other accreditation and compliance standards.
• Analyzes, monitors, and reports to the TLN Operations Coordinator and Compliance Manager whether required minutes of instruction are attached to courses, and whether they are held at Middle States approved locations.
• Collects and compiles data, and other information for the TLN Strategic Plan. Participates with the TLN exempt staff in the analysis of the data in order to develop strategic goals and strategies based on data driven needs of external and internal constituencies.
• Other duties as assigned include, but are not limited to analyzing workflow each semester and working collaboratively with the TLN team to plan accordingly to meet ever-changing, market-driven program needs.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications And Skills

Required Qualifications

• Bachelor's degree.
• One year’s experience in administrative staff work.

General knowledge of business English, spelling, and grammar. General knowledge of and skill in the use of word processing, database, and spreadsheet software to produce documents and maintain information. Skill in performing basic mathematical computations. Ability to present statistical material in table, chart, or graph form. Ability to plan, organize, and prioritize multiple tasks and assignments. Ability to handle confidential and sensitive matters with tact and discretion. Ability to communicate effectively orally and in writing. Ability to understand and follow oral and written instructions. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to train, supervise, and evaluate personnel.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications

• Proficiency in Excel, PeopleSoft/CLSS, Salesforce, ImageNow, OU (Omni Update) Campus and SharePoint.
• Experience in higher education and public-school setting.

Salary And Benefits

• $46,736 annually
• annual leave
• up to 17 holidays
• personal and sick days
• excellent health, life, and retirement plans
• tuition remission

This position will be open for a minimum of 14 days.

Organization: Academic Affairs Division Primary Location: Main Campus Job Posting: Nov 2, 2026