Academic Counselor

Arkansas State University; Russellville (AR); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading university is seeking a dedicated Academic Advisor to join their A-State Online Services team. This full-time role involves providing comprehensive advising for online students across various graduate and undergraduate programs. The ideal candidate will possess strong communication and interpersonal skills to effectively assist students in their academic journeys from initial entry through degree completion. This position requires flexibility and proficiency with technology to support students remotely.

Qualifications

• Earned Bachelor's Degree is required.
• Master's Degree is preferred.
• Familiarity with A-State's graduate education.

Responsibilities

• Provide academic advising for A-State Online students.
• Assist with educational planning from entry to degree completion.
• Respond to student inquiries via email, phone, and virtual platforms.

Skills

Interpersonal skills

Communication

Organizational skills

Problem-solving skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Word

Excel

Job description

Employment Status:Full time (29-40 Hrs) Type of Employment:Staff # of openings:1 Location:Telecommute - Jonesboro Campus Proposed Salary Range:Commensurate with Experience Closing:5/17/24

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

A-State Online Services is seeking an energetic person to provide comprehensive advising for students and prospective students concerning college/department programs and opportunities. This position assists students in educational planning through degree completion.

Duties & Responsibilities:

• Responsible for providing professional advising to students from entry of degree program to completion through the implementation of academic planning and acts as a liaison for the department
• The Academic Advisor will be responsible for providing academic advising for A-State Online Students in both Graduate and Undergraduate degrees
• Provide comprehensive advisement services to A-State Online students in a timely manner for 6 start dates per year
• Provide degree plans and course recommendations to assist online students in completing their degrees in the most efficient way possible
• Answer student questions via e-mail, telephone, and virtual platform (e.g. Zoom)
• Other duties as assigned

Knowledge/Skills/Abilities:

- Familiarity with graduate education at A-State and in general
- Personal interaction abilities as this position interact with many prospective students
- Technical skills to develop and use automated communication plans with prospect

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

This position has been identified as a telecommuting position. The duties are performed during standard work hours of 8am-5pm at a predefined and approved work location. Individuals filling this role must have dedicated work space that provides privacy and security related to the work being performed. Additionally, individuals must have secure internet access with appropriate upload/download capabilities to perform the duties associated with the position. Individuals in this position will be required to review and acknowledge the Telecommuting Guidelines and Telecommuting Agreement for A-State.

Reports to Program Director of A-State Online Services. Works with admissions personnel within A-State Online programs. The ideal candidate must exhibit excellent interpersonal, communication, organizational, and problem-solving skills; adhere to strict ethical standards; be student-focused in philosophy by demonstrating an ability to respond effectively to the needs of a diverse student population; manage stress and remain flexible in a changing, fast-paced environment; be knowledgeable regarding the practice of advising and marketing; be able to effectively use computer-based advising and academic systems as well as other computer programs, including Word and Excel.ent

Preferred Qualifications:
-An Earned Master's Degree

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf