Study Abroad Admissions Advisor

CIEE Council on International Educational Exchange; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

CIEE, a leading nonprofit in global education, seeks a Study Abroad Admissions Advisor. The role involves advising students on their study abroad choices, managing communications, and collaborating with partner institutions to enhance student engagement. Strong communication skills and a bachelor's degree are required.

Benefits

Paid time off

Parental leave

Gym reimbursement

Employee assistance programs

Floating Fridays

Program discounts

403(b) retirement plan

Insurance coverage

Flexible spending accounts

Voluntary benefits

Qualifications

• 1-2 years of experience in sales or customer service.
• Study abroad experience strongly preferred.
• Strong emotional quotient (EQ); approachable and empathetic.

Responsibilities

• Advise students on program options and the application process.
• Manage emails, texts, and calls; respond promptly to inquiries.
• Collaborate with managers to develop strategies for serving students.

Skills

Communication

Problem Solving

Attention to Detail

Time Management

Organization

Education

Bachelor's degree

Job description

Join to apply for the Study Abroad Admissions Advisor role at CIEE Council on International Educational Exchange

Position: Study Abroad Admissions Advisor

Reports to: Manager or Senior Manager, Institutional Relations

Department: Institutional Relations

Location: US Remote

Who We Are

CIEE is a nonprofit organization that transforms lives through study abroad and intercultural exchange experiences, helping people develop skills for a globally interdependent and multi-cultural world.

Why Work With Us

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits including paid time off, parental leave, gym reimbursement, employee assistance programs, disability insurance, floating Fridays, program discounts, a 403(b) retirement plan, insurance coverage, flexible spending accounts, and voluntary benefits.
• You will be part of a fast-paced, international, and collaborative team. CIEE operates the largest nonprofit network of study abroad locations in 29 countries, welcoming participants from over 140 countries annually. Our professionals are dedicated to our 77-year-old mission to make the world a more peaceful place.

Who You Are

The Admissions Advisor will support the Institutional Relations team by serving as the first point of contact for students applying to CIEE’s university study abroad programs. Successful candidates will advise students on program options and the application process, working closely with Managers and other Advisors. Providing outstanding service and creative problem-solving is essential.

What You’ll Do

• Advise students on appropriate programs based on their studies and interests.
• Manage a high volume of emails, texts, and calls, addressing questions, solving problems, and directing inquiries appropriately. Respond to inquiries within 24 hours.
• Follow up promptly with prospective students to support and assess their level of commitment, and inform them about programs throughout the application process.
• Collaborate with Institutional Relations managers to support partner institutions and develop strategies to serve their students. Meet application and conversion targets set by leadership.
• Support on-campus student engagement activities as directed.
• Attend training to stay updated on program and company updates.
• Upsell/cross-sell products and services, such as internships, when opportunities arise.
• Document interactions and update customer records in the CRM system.

What You’ll Bring

• Bachelor's degree.
• 1-2 years of experience in sales or customer service.
• Study abroad experience strongly preferred.
• High emotional quotient (EQ); approachable, empathetic, and composed in communication.
• Strong attention to detail, problem-solving, communication, organizational, and time management skills. Ability to multi-task.
• Ability to work independently and in a team, showing initiative and openness to feedback.
• Willingness to travel 5-10 times annually to partner institutions for support and outreach activities.
• Alignment with CIEE’s core values: Excellence, Integrity, Respect, Inclusion, and Problem Solving.

CIEE encourages candidates from underrepresented groups to apply. Due to federal regulations, a background check and references will be conducted.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Education and Training

Industries

• Education Administration, Programs, and Higher Education