Academic Advisor, Undergraduate

Seattle University; United States; Hybrid; USD 55,000 - 57,000; Full time

Benefits offered by this job

Tuition benefits

Hybrid work eligible

Onsite fitness facility

Paid holidays

Job summary

Seattle University is seeking Undergraduate Academic Advisors to guide students through educational planning, registration, and progress challenges. You will connect students to information, opportunities, and resources, advising a caseload across programs and coordinating with campus partners to support student success.

The role emphasizes holistic advising, collaboration, and timely responses via CRM. The team operates within a Jesuit, equity-driven campus and supports a hybrid work model

Qualifications

• Bachelor’s degree and two years experience in an educational environment.
• Ability to work with diverse populations and contribute to equity.
• Effective communication and interpersonal skills.

Responsibilities

• Guide students through educational planning and registration processes.
• Assist with resolving challenges to educational progress and connect to resources.
• Advise a caseload of students via scheduled and drop-in appointments, groups, online, and events.
• Collaborate with campus partners and faculty to support student success.
• Maintain accurate records of advising conversations in CRM and track progress.

Skills

Communication

MS Office

Slate CRM

Diversity

Education

Bachelor's degree

2 years experience

Master’s degree (preferred)

Tools

Slate CRM

Microsoft Office

Job description

Months Per Year:
12

Work Model:
Hybrid Work Eligible

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Job Description Summary
Undergraduate Academic Advisors guide students through educational planning and registration processes; assist students in resolving challenges to educational progress; and connect students to information, opportunities, and resources at the University. Academic Advisors advise a caseload of students assigned by academic program, interacting with students individually in scheduled and drop-in appointments, in small groups, online, and through occasional events and programs. Undergraduate Academic Advisors collaborate with campus partners, faculty, and academic departments to ensure timely and accurate information in support of student success. This position works as part of an advising center team co-located in a specific school or college and reporting to the University Advising office. Academic Advisors educate the whole student through holistic and proactive advising services.

Position Description:

Academic Advising 70% of role

• Engages students through intentional processes of educational and career planning, based on thoughtful discernment of goals and carried out through regular review and revision. The processes may include exploring/declaring/changing/adding majors, minors, and/or career paths and developing course and degree plans that incorporate co-curricular activities.
• Helps students understand degree requirements, assists them with appropriate course selection and planning during quarterly registration periods; guides students to reflect on their progress and reviews final degree requirements.
• Attends to the various planning needs of individual students including but not limited to international students, student athletes, military-connected students, First Generation students, and prospective students who are considering enrollment at Seattle University.
• Assists students in their academic and personal adjustment to Seattle University and with issues that could affect their educational progress. This assistance may include outreach to students who are struggling academically, responding to early warning processes and referrals to students in need of support, and arranging academic and personal interventions as appropriate.
• Guides students through problem-solving on a wide variety of concerns, ranging from registration to personal and life issues, and refers them to resources for academic development and personal support.
• Informs students about available resources and options for university engagement; collaborates with relevant offices and promotes participation in such co-curricular activities as studying abroad, community engagement, leadership development, research, and internships.
• Provides timely and accurate responses to student inquiries via email or text and utilizing CRM (customer relationship management) software.
• Maintains accurate records of advising conversations and tracks student progress through data collection and analysis in CRM software.

Collaboration with Campus Partners 20% of role

• Coordinates with assigned academic departments to ensure access to up-to-date information, including degree requirements, recommended pathways, and course scheduling.
• Serves as a resource to faculty and campus partners regarding academic policy and procedures.
• Participates in campus events for prospective students and families, as well as student life-cycle events such as convocation and commencement.
• Develops and produces written (print and online) resources as requested.
• May serve on campus-wide committees to represent academic advising and work on academic initiatives.
• Participates in university-wide academic advising efforts and initiatives, including data collection.

Professional and Team Development 10% of role

• Participates in internal and external professional development and training opportunities.
• Participates in team meetings and activities.
• Supports the Lead Advisor and team in coverage of the advising center office and availability for drop-in hours.

Minimum Qualifications

• Bachelor’s degree and two years previous experience working in an educational environment or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• All candidates must demonstrateexperience and ability to work successfully with diverse populations anda desireto contribute to a team thatisdedicated to anti-racist principles and promotes equity.
• Effective communication and interpersonal skills with excellent listening, writing, and speaking skills.
• Experience working with students who are academically or personally struggling.
• Prepared to work in a fast-paced environment that embraces change and variety.
• Effective decision making and problem-solving skills.
• Proficiency in MS Office Software such as Excel, Word, Outlook, PowerPoint, and Teams.
• All positions at Seattle University require a criminal history background check.

Preferred qualifications

• Master’s degree and/or three years of experience in higher education.
• Experience interpreting, communicating, and applying academic policies.
• Experience with CRM software, particularly Slate, and other online tools.
• Knowledge of program development, program evaluation, and student development.
• Previous experience and skills in the use of student data management systems.
• An understanding of and appreciation for student success in a Jesuit institution of higher education.

Compensation at a Glance

$55,000 - $56,500

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.