Academic Advisor

Indiana University; Gary (IN); On-site; USD 38,051 - 51,481; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses and/or…

Paid holidays and winter break

Paid time off

Job summary

Indiana University is seeking an Academic Support Advisor for the NW-ACSP-IUNWA area. You will provide proactive advising to undergrad and graduate students, guide degree planning, and connect students with campus resources to promote retention and success.

The role emphasizes collaboration with faculty, enrollment management, and campus partners, with a focus on data-driven improvement and student engagement within IU’s comprehensive services.

Qualifications

• Master's degree in a related field.
• Minimum 2 years in student affairs, teaching, or advising.
• Experience advising undergraduates or graduates in a college/university setting.
• Experience using student information systems, degree audit software, or CRM platforms.

Responsibilities

• Provides proactive academic advising to undergrad and graduate students.
• Monitors progress and connects students with campus resources.
• Assists with degree planning, course sequencing, and graduation planning.
• Supports orientation, registration events, and advising initiatives.
• Represents Academic Support and Indiana University at campus events.

Skills

Communication skills

Professionalism

Time management

Quality focus

Adaptability

Education

Master's degree

Tools

PeopleSoft

Slate

CRM platforms

Job description

ACADEMIC SUPPORT (NW-ACSP-IUNWA)

Academic Support is committed to promoting student success through holistic, student-centered advising that empowers learners to achieve their academic, personal, and professional goals. The department partners with faculty, academic units, and campus support services to provide comprehensive guidance throughout a student's educational journey. Advisors play a critical role in fostering student persistence, retention, and timely degree completion while creating a welcoming environment for a wide variety of students.

Responsibilities

Department Specific Responsibilities:

• Provides proactive academic advising to undergraduate and graduate students through individual appointments, group advising sessions, and outreach initiatives.
• Monitors student academic progress and identifies students who may benefit from early intervention, connecting them with appropriate campus resources.
• Assists students with degree planning, course sequencing, graduation planning, and understanding university policies and procedures.
• Supports new student orientation, registration events, and advising initiatives designed to promote student transition and retention.
• Collaborates with faculty, enrollment management, financial aid, student affairs, and other campus partners to address student needs and remove barriers to success.
• Maintains accurate, timely advising notes, student records, and degree-planning documentation using university systems.
• Participates in recruitment, orientation, open houses, and other campus events representing Academic Support and Indiana University.
• Analyzes student success trends and provides recommendations to improve advising processes, student engagement, and retention efforts.
• Serves on departmental and campus committees that support academic success and continuous improvement initiatives.
• Stays current on curriculum changes, university policies, advising best practices, and national trends in higher education.

General Responsibilities:

• Provides academic counseling for students pursuing or considering majors, minors, or certificates; guides students in planning their course of study in concert with the departments' curricular requirements and explains curriculum requirements and school and campus policies.
• Meets with students in groups and 1-on-1 to guide them in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.
• Assists students in making informed decisions about a choice of major and potential career or graduate school direction; helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options.
• Teaches students how to navigate university systems, academic processes, and policies; empowers student accountability in academic decisions about courses, career direction, and long-term plans.
• Provides guidance on avenues for increased involvement as an IU student and in the IU community.
• Refers students to appropriate campus resources, such as academic support resources, placement programs, internship and overseas study opportunities, etc.
• Tracks and monitors students' academic progress, reviews and maintains confidential student records to ensure that students meet requirements and to document advising discussions, and communicates this information in a timely manner to students and to appropriate academic offices when necessary.
• Represents the advising function as a presenter at campus meetings and recruiting functions; assists in developing written advising materials for use in student events.
• Researches, recommends, or creates best practices for unit or campus initiatives, projects, processes, or programs and may provide guidance to other Academic Advisors.

Education

• Master's degree in related field.

Work Experience

• 2 years in student affairs, teaching, academic advising, or related field. Experience in a student-focused, higher education environment is highly desired.

Preferred Experience

• 3 years in student affairs, teaching, academic advising, or related field.
• Experience advising undergraduate or graduate students in a college or university setting.
• Experience interpreting degree requirements, curriculum, and academic policies.
• Experience working with a variety of student populations, including first‑generation, transfer, adult, military‑affiliated, etc.
• Experience utilizing student information systems, degree audit software, or customer relationship management (CRM) platforms.
• Experience planning and facilitating workshops, orientation programs, or student success initiatives.
• Experience collaborating across multiple academic departments and administrative offices.
• Experience using student success data to identify trends and develop targeted outreach strategies.

Required Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority-setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast‑paced, dynamic environment.
• Seeks to acquire knowledge in the area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Uses and learns new technology proficiently, and adapts practices as technology changes.
• Meets best practices and national standards for academic advising.
• Understands and meets FERPA requirements.

Preferred Skills

• Demonstrated commitment to student success, retention, and excellence.
• Strong interpersonal and relationship‑building skills with students, faculty, and staff.
• Ability to navigate complex academic policies while exercising sound judgment and discretion.
• Excellent presentation and group facilitation skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to prioritize competing responsibilities in a fast‑paced, student‑centered environment.
• Experience using Microsoft Office Suite and higher education technology platforms (e.g., PeopleSoft, Slate, EAB Navigate, or similar student information systems).
• Ability to analyze student data and use information to support advising strategies and student outcomes.
• The ability to serve effectively students from a wide variety of backgrounds.
• Commitment to continuous professional development and best practices in academic advising.

Physical Requirements

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Compensation

Salary: $44,766.00 annually.

Benefits

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• 10 paid holidays plus a paid winter break each year.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).

Equal Opportunity Employer

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.