Academic Account Manager (Remote)(Miami, FL)

Thomson Reuters; Miami (FL); Remote; USD 72,000 - 134,000; Full time

Job summary

An established industry player is seeking an Academic Account Manager to enhance market share and product usage within law schools. This remote opportunity allows you to leverage your legal expertise and exceptional communication skills to build lasting customer relationships. You will be responsible for revenue retention and developing strategic plans to maximize engagement with clients. Join a forward-thinking company that values diversity and inclusion, offering comprehensive benefits and a flexible work environment. This role promises to be rewarding as you contribute to shaping the future of legal education and access to justice.

Benefits

Comprehensive benefit plans

Flexible vacation

Mental Health Days Off

Work-from-home flexibility

LinkedIn Learning access

Employee incentive programs

Paid volunteer days

401k plan with company match

Parental leave

Sabbatical leave

Qualifications

• JD required with prior legal experience preferred.
• Strong communication, presentation, and customer service skills.

Responsibilities

• Manage relationships with law schools to secure long-term customers.
• Develop strategic territory plans and provide training to clients.

Skills

Customer Relationship Management

Presentation Skills

Time Management

Account Management

Team Leadership

Problem Solving

Adaptability

Education

Juris Doctor (JD)

Tools

MS Office

Social Media

Job description

The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers.

Location: This is a remote/work from home opportunity. The ideal candidate can be located in Miami/Fort Lauderdale or surrounding areas.

About the Role:

In this opportunity as an Academic Account Manager you will:

• Act as high performing account manager to secure long-term, Westlaw, CoCounsel, and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools.
• Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base.
• Demonstrate exceptional presentation skills to maximize front-end client relationships.
• Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments.
• Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, CoCounsel, Practical Law, and other AI-powered solutions, as well as the legal profession and the academic and law school industry.
• Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions.
• Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results.
• Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
• Provide consistent and accurate reporting.
• Demonstrate the ability to work independently and collaboratively.

Key Skills, Knowledge and Abilities:

• Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference.
• Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students.
• Proven revenue retention success against target along with excellent account management and territory management skills.
• Possesses strong ability to provide customers with high-impact training to exceed their needs.
• Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion.
• Ability to identify problem areas, trends, and opportunities and recommend action to management.
• Competence to effectively lead and manage a team of Student Brand Ambassadors.
• Leadership qualities including self-motivation, resilience, positive attitude, and a team player.
• Ability to adapt and work in a fast paced environment that changes often.
• Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers.
• Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, CoCounsel, print and media programs, workflow solutions, the law school market and the legal profession.

About You:

You're a fit for the role if you have:

• JD required.
• Prior legal experience preferred.
• Strong communication and presentation skills.
• Customer service orientation and experience.
• Proficient in MS Office and Social Media.
• Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel may be required.

What's in it For You?

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.