AC Hotel Santa Rosa - Front Desk Agent

Aimbridge Hospitality LLC; Santa Rosa (CA); On-site; USD 21,821 - 31,078; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality LLC is seeking a Front Desk Agent in Santa Rosa, CA. As the face of the hotel, you will provide exceptional guest service while managing check-ins, reservations, and inquiries with a warm and friendly approach.

The ideal candidate will have a high school diploma, experience in the hospitality industry, and familiarity with hotel management software. Full-time employees can take advantage of a competitive benefits package including medical coverage and a 401k retirement plan.

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm and top-tier guest service.
• Communicate clearly with guests and team members.
• Resolve issues quickly and efficiently.
• Manage reservations and front desk operations.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office Suite

Job description

Address 300 Davis Street, Santa Rosa, CA, 95401, US

Compensation $19.20/hour

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

The AC Hotel Santa Rosa Downtown offers a modern design and upscale amenities for sophisticated travelers. Located in the historic Railroad Square, the hotel is easily accessible to Sonoma wine country, and is just 11 minutes from the Sonoma County Airport. The hotel offers a blend of Spanish roots and European style, paired with the authentic urban vibe of Santa Rosa and its surrounding neighborhoods. Enjoy a European influenced breakfast in the morning at the AC Kitchen, and unwind after an active day in the AC Lounge, featuring delicious tapas style shareables and carefully selected local wines. The property features 142 guest rooms and includes a state-of-the-art fitness center, two LEED Certified meeting rooms and a inviting lounge. Guests will enjoy a comfortable patio experience with an outdoor fireplace, large TVs, and comfortable lounge seating. Welcome to the Perfectly Precise Hotel!