Abuse Counselor & Trainer: Crisis Support Leader

My Florida Families; Tallahassee (FL); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

State of Florida's Agency: Children and Families seeks an Abuse Counselor - Trainer to deliver lecture content on child and adult topics and support Hotline operations. The role requires teamwork, adaptability to schedule changes, and ongoing policy updates.

The incumbent must speak before groups, travel for training, and maintain confidentiality while using multiple computer systems and office tools. Applicants should be willing to learn and stay current with laws and procedures.

Formación

• Knowledge of professional ethics relating to child and adult protective services.
• Knowledge of interviewing techniques.
• Knowledge of basic investigative techniques.
• Ability to maintain strict confidentiality.
• Ability to apply critical thinking skills.
• Ability to make decisions independently.
• Ability to conduct thorough assessments via telephone.
• Ability to analyze information.
• Ability to understand and apply Florida Statutes and other laws.
• Ability to provide guidance to persons in crisis.
• Ability to conduct fact-finding interviews.
• Ability to assess abuse indicators and risk factors.
• Ability to multitask and listen actively.
• Effective written and verbal communication.
• Ability to write accurate narratives supporting investigations.
• Ability to establish working relationships and operate PC systems.

Responsabilidades

• Delivery of child and adult topics in a lecture format.
• Must work well within a team.
• Must be coachable and willing to learn.
• Must adjust schedule with very little notice.
• Must remain current with policy changes.
• Must speak in front of groups.
• Assist with Hotline queues as needed.
• Must travel for training.

Conocimientos

Ethics knowledge

Interview techniques

Investigative techniques

Confidentiality

Critical thinking

Independent decisions

Assess via telephone

Information analysis

Florida statutes knowledge

Crisis guidance

Fact-finding interviews

Abuse indicators awareness

Risk factor assessment

Multitasking

Active listening

Written/verbal communication

PC literacy (Word/PowerPoint)

Navigate multiple systems

Descripción del empleo

State of Florida's Agency: Children and Families seeks an Abuse Counselor - Trainer to deliver lecture content on child and adult topics and support Hotline operations. The role requires teamwork, adaptability to schedule changes, and ongoing policy updates.

The incumbent must speak before groups, travel for training, and maintain confidentiality while using multiple computer systems and office tools. Applicants should be willing to learn and stay current with laws and procedures.