ABUSE COUNSELOR - TRAINER - 60073906

My Florida Families; Tallahassee (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

State of Florida's Agency: Children and Families seeks an Abuse Counselor - Trainer to deliver lecture content on child and adult topics and support Hotline operations. The role requires teamwork, adaptability to schedule changes, and ongoing policy updates.

The incumbent must speak before groups, travel for training, and maintain confidentiality while using multiple computer systems and office tools. Applicants should be willing to learn and stay current with laws and procedures.

Qualifications

• Knowledge of professional ethics relating to child and adult protective services.
• Knowledge of interviewing techniques.
• Knowledge of basic investigative techniques.
• Ability to maintain strict confidentiality.
• Ability to apply critical thinking skills.
• Ability to make decisions independently.
• Ability to conduct thorough assessments via telephone.
• Ability to analyze information.
• Ability to understand and apply Florida Statutes and other laws.
• Ability to provide guidance to persons in crisis.
• Ability to conduct fact-finding interviews.
• Ability to assess abuse indicators and risk factors.
• Ability to multitask and listen actively.
• Effective written and verbal communication.
• Ability to write accurate narratives supporting investigations.
• Ability to establish working relationships and operate PC systems.

Responsibilities

• Delivery of child and adult topics in a lecture format.
• Must work well within a team.
• Must be coachable and willing to learn.
• Must adjust schedule with very little notice.
• Must remain current with policy changes.
• Must speak in front of groups.
• Assist with Hotline queues as needed.
• Must travel for training.

Skills

Ethics knowledge

Interview techniques

Investigative techniques

Confidentiality

Critical thinking

Independent decisions

Assess via telephone

Information analysis

Florida statutes knowledge

Crisis guidance

Fact-finding interviews

Abuse indicators awareness

Risk factor assessment

Multitasking

Active listening

Written/verbal communication

PC literacy (Word/PowerPoint)

Navigate multiple systems

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885116

Agency: Children and Families

Working Title: ABUSE COUNSELOR - TRAINER - 60073906

• Delivery of child and adult topics in a lecture format.
• Must work well within a team.
• Must be coachable and willing to learn.
• Must be able to adjust schedule with very little notice.
• Must be willing to consistently remain current with policy and procedure changes.
• Must have the ability to speak in front of both small and large groups of people.
• Assist with Hotline queues, as needed.
• Must be able to travel for training

Knowledge, Skills, and Abilities:

• Knowledge of professional ethics relating to child and adult protective services.
• Knowledge of interviewing techniques.
• Knowledge of basic investigative techniques.
• Ability to maintain strict confidentiality.
• Ability to apply critical thinking skills.
• Ability to make decisions independently.
• Ability to conduct thorough assessments via telephone.
• Ability to analyze information.
• Ability to understand and apply Chapters 39 and 415, Florida Statutes, and other relevant laws, rules, regulations, policies, and procedures.
• Ability to provide guidance and assistance to persons in crisis.
• Ability to conduct fact-finding interviews.
• Ability to assess for indicators of abuse, neglect, or abandonment of children to begin the determination of a child being Safe or Unsafe.
• Ability to assess risk factors for indicators of abuse, neglect, or exploitation of vulnerable adults.
• Ability to multitask.
• Ability to actively listen to others.
• Effective communication skills, both written and verbal.
• Ability to write accurate allegation narratives that support the need for an investigation.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize personal computer systems and associated applications, including Microsoft® Word and PowerPoint.
• Ability to navigate multiple computer systems simultaneously.
• Knowledge of web-based applications.
• Ability to use general office equipment, such as facsimile and copying machines.
• Ability to make accurate and independent decisions.
• Ability to relay information in an accurate and cohesive manner.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.