ABM & MarTech Operations Architect

Talkdesk; United States; Remote; USD 86,000 - 144,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Equity and incentives

Job summary

Talkdesk is seeking a Marketing Operations leader to own ABM orchestration, maintain the marketing tech foundation, and design AI-enabled workflows for lead scoring and routing. You’ll build account-level intelligence, integrate data from multiple sources, and enable self-service reporting for the marketing team.

You’ll work closely with Campaign, Field Marketing, Sales, and RevOps to ensure data integrity, timely routing, and scalable automation across the GTM stack.

Qualifications

• 3 to 5 years in B2B SaaS Marketing Operations, Revenue Operations, or a systems-adjacent role
• Hands-on marketing automation and CRM administration, including configuring and maintaining MAP-to-CRM syncs
• Demonstrated ability to build and deploy an automated workflow that calls external APIs, whether webhooks, REST APIs, or LLM endpoints, in a production environment
• Native fluency in B2B funnel mechanics: MQL definitions, lifecycle stage transitions, opportunity lifecycles, and attribution models
• Experience coaching or enabling non-technical stakeholders on new tools, AI workflows, or self-service reporting

Responsibilities

• Own ABM orchestration by translating signals into automated, sequenced actions across marketing platforms and CRM
• Maintain martech system health, diagnose issues, fix, and document resolutions
• Design and ship agentic AI workflows for lead scoring and routing decisions with production-ready tooling
• Build enrichment workflows to create a complete account-level intelligence profile from multiple data sources

Skills

Marketing automation

CRM administration

API integrations

ABM orchestration

Workflow automation

Data enrichment

Cross-functional collaboration

Tools

REST APIs

JSON

LLM endpoints

Job description

Talkdesk is seeking a Marketing Operations leader to own ABM orchestration, maintain the marketing tech foundation, and design AI-enabled workflows for lead scoring and routing. You’ll build account-level intelligence, integrate data from multiple sources, and enable self-service reporting for the marketing team.

You’ll work closely with Campaign, Field Marketing, Sales, and RevOps to ensure data integrity, timely routing, and scalable automation across the GTM stack.