ABA Therapy Operations Manager

House of Hearts ABA; Hollywood (FL); Remote; USD 110,000; Full time

Job summary

A mission-driven ABA therapy provider seeks an Operations Manager to lead day-to-day operations across multiple states. This remote role requires a dynamic leader with a strong background in healthcare operations. Responsibilities include staffing, client services oversight, and operational leadership. The ideal candidate will possess excellent communication skills and a commitment to high-quality service delivery.

Benefits

Comprehensive health benefits

Paid time off

Flexible holidays

Opportunities for growth

Supportive leadership

Qualifications

• Minimum 3 years of experience in healthcare operations or similar field.
• Proven leadership in managing cross-functional teams.

Responsibilities

• Oversee staffing, scheduling, and client services.
• Ensure efficient onboarding and monitor service delivery.
• Track KPIs and develop SOPs.

Skills

Leadership

Communication

Problem Solving

Organization

Education

Bachelor’s degree

Master’s degree

Tools

Google Workspace

EHRs

CRMs

scheduling systems

Job description

Job Title: Operations Manager

Location: 100% Remote

Reports To: CEO

Compensation: $110,000/year + health benefits

About HOUSE OF HEARTS ABA

HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision.

Position Summary

The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments. This includes oversight of staffing, scheduling, intake, billing, and ensuring a responsive and client-centered experience throughout the care journey.

This is a 100% remote position, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.

Key Responsibilities

1. Staffing & Scheduling: Oversee staffing pipeline, match RBTs with clients, monitor coverage, and address scheduling gaps.
2. Client Services Oversight: Ensure efficient onboarding, monitor service delivery, and address client concerns.
3. Intake & Onboarding Oversight: Supervise intake, manage benefit verification, and optimize workflows.
4. Billing Oversight: Oversee billing, monitor claims, and coordinate resolutions.
5. Operational Leadership: Track KPIs, develop SOPs, and improve internal systems.
6. Team & Culture: Build a positive culture, mentor team members, and promote communication.

Qualifications

• Minimum 3 years of experience in healthcare operations, ABA, or similar client-service field
• Proven leadership in managing cross-functional teams
• Highly organized and process-driven
• Excellent communication and problem-solving skills
• Proficient with Google Workspace, EHRs, CRMs, and scheduling systems
• Bachelor’s degree required; Master’s preferred

What We Offer

• $110,000 annual salary
• Comprehensive health benefits
• Paid time off and flexible holidays
• 100% remote work environment
• Opportunities for growth within a mission-driven organization
• Supportive leadership and collaborative team culture