Clinical Operations Manager -Behavioral Health Integration (BHI) Services

Vigilance Health; Thousand Oaks (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Vigilance Health is seeking a Clinical Operations Manager for Behavioral Health Integration Services. This remote role involves leading a team to enhance patient engagement, ensure quality assurance, and drive operational efficiencies in behavioral health support. The ideal candidate will demonstrate effective leadership, innovative thinking, and a commitment to team growth. Join us in improving patient outcomes through proactive care coordination.

Benefits

100% Remote Position

Comprehensive Health Coverage

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Career Development

Supportive Team Environment

Qualifications

• Effective leadership in behavioral health settings.
• Ability to optimize operational workflows.

Responsibilities

• Lead and manage BHI team members for clinical performance.
• Streamline operational workflows for BHI services.
• Conduct quality assurance checks for clinical excellence.

Skills

Leadership

Operational Workflow Optimization

Quality Assurance

Collaboration

Innovative Thinking

Job description

Clinical Operations Manager - Behavioral Health Integration (BHI) Services

Join to apply for the Clinical Operations Manager - Behavioral Health Integration (BHI) Services role at Vigilance Health.

About Us:

Vigilance Health is a leading population health management company dedicated to improving patient outcomes through proactive care coordination. We specialize in value-based care programs including Behavioral Health Integration (BHI), supporting FQHCs, providers, and partners in delivering comprehensive care. Our mission is grounded in our core values: We Have Fire, We Have Drive, We Are Partners, We Build Solutions, and We Are Coaches.

Role Overview:

As a Clinical Operations Manager overseeing Behavioral Health Integration (BHI) Services, you will lead, manage, and hold your team accountable for providing high-quality behavioral health support. Your role includes driving operational efficiencies, ensuring quality assurance, enhancing patient engagement, and collaborating with partners to ensure successful program delivery.

Key Responsibilities:

1. Lead, manage, and hold BHI team members accountable for clinical and operational performance.
2. Streamline and improve operational workflows for BHI service lines.
3. Collaborate with stakeholders to implement and scale new BHI workflows.
4. Monitor productivity metrics and foster a culture of continuous improvement.
5. Conduct quality assurance checks to maintain clinical excellence.
6. Provide ongoing training and coaching to the BHI team.
7. Increase patient connection rates through innovative engagement strategies.
8. Partner with the Partner Success & Growth Coordinator on BHI initiatives.
9. Represent Vigilance Health in partner meetings to ensure operational alignment and excellence.
10. Utilize the Team Performance Assessment Tool for weekly data-driven evaluations and accountability.

Key Success Factors:

• Effective leadership, accountability, and team management in behavioral health settings.
• Ability to optimize operational workflows and enhance service delivery.
• Focus on quality assurance and performance improvement.
• Strong collaboration with internal teams and external partners.
• Innovative thinking to solve challenges and improve patient engagement.
• Commitment to team growth and professional development.

Key Performance Indicators (KPIs):

• Team accountability and goal adherence.
• Operational workflow enhancements and efficiencies.
• Successful rollout of new BHI service lines.
• Improvement in productivity and performance metrics.
• Quality assurance outcomes and clinical excellence.
• Increased patient engagement and connection rates.
• Positive feedback and collaboration with partners.

Core Values at Vigilance Health:

• We Have Fire: Ambitious, hungry to achieve, and welcoming challenges.
• We Have Drive: Perseverance, enthusiasm, competitiveness, and vigilance.
• We Are Partners: Teamwork, ownership, and a service-oriented mindset.
• We Build Solutions: Action-oriented, results-driven, and creative.
• We Are Coaches: Encouraging, outgoing, and motivated.

Benefits & Perks:

• 100% Remote Position – Work from the comfort of your home.
• Comprehensive Health Coverage – Includes medical, dental, and vision insurance.
• Life Insurance – Company-sponsored coverage with voluntary options available.
• Paid Time Off (PTO) – Includes vacation and sick leave for work-life balance.
• Paid Holidays – Enjoy 9 company holidays off per year.
• Career Development – Opportunities to grow with a leader in value-based care.
• Supportive Team Environment – Collaborate with dedicated colleagues who care as much as you do.