ABA Operations & Scheduling Coordinator

SOS Care; Murrells Inlet (SC); Hybrid; USD 25,000 - 33,000; Full time

Job summary

SOS Care is seeking an Administrative Operations Coordinator to support the ABA team in Murrells Inlet and remote locations. The role coordinates participant and staff schedules, arranges CPR/First Aid training, and supports engagement initiatives.

The position reports to the Chief Program Officer, collaborates with the Director of Clinical Services, and requires strong organization, communication, and scheduling skills to ensure compliant, efficient operations across multiple locations.

Qualifications

• High school diploma or equivalent required; some college education preferred.
• Experience in scheduling, onboarding, customer service, administrative coordination, healthcare, or human services preferred.
• CPR/First Aid Instructor Certification or ability to obtain certification.
• Strong organizational, time-management, and follow-through skills with close attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities, work independently, meet deadlines, and respond calmly to changing needs.
• Proficiency with Microsoft Office and the ability to learn scheduling, training, and clinical software systems.

Responsibilities

• Coordinate ABA therapy schedules based on BCBA recommendations, insurance guidelines, participant needs, therapist availability, and service locations.
• Communicate with families to identify availability and scheduling preferences.
• Match participant needs with staff availability, location, experience, and qualifications.
• Maximize schedules so participants receive the recommended number of weekly therapy hours while supporting efficient staff utilization.
• Review and update schedules in response to changes and communicate with families, staff, and supervisors.
• Manage the scheduling line and email for cancellations, rescheduling, emergencies, and planned or unplanned staff absences.
• Identify coverage for staff absences and communicate changes promptly.
• Communicate attendance expectations and issue no-call/no-show notices per policy.
• Maintain accurate schedules in Aloha and Ensora; provide updates to leadership.
• Approve staff time off requests and add to Google calendar and Aloha as approved.
• Obtain and maintain CPR/First Aid Instructor Certification and coordinate training for staff.
• Schedule training sessions at Myrtle Beach, Charleston, and other locations; maintain records.

Skills

Scheduling coordination

Communication skills

Organizational skills

Time management

Attention to detail

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

SOS Care is seeking an Administrative Operations Coordinator to support the ABA team in Murrells Inlet and remote locations. The role coordinates participant and staff schedules, arranges CPR/First Aid training, and supports engagement initiatives.

The position reports to the Chief Program Officer, collaborates with the Director of Clinical Services, and requires strong organization, communication, and scheduling skills to ensure compliant, efficient operations across multiple locations.