ABA Authorization Lead & Compliance Coach

Hopebridge; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Hopebridge is seeking an ABA Authorization Supervisor to mentor and support the ABA Authorization Specialists and Senior Specialists. The role ensures compliance with Hopebridge processes and HIPAA-safe practices while focusing on payor guidelines and patient access to care.

The supervisor will monitor department KPIs, create reports in Salesforce, guide staff in new processes, and foster a positive team environment that drives productivity and quality of care.

Qualifications

• Must be at least 18 years of age.
• Minimum of a high school diploma.
• Clear criminal background.
• 2+ years revenue cycle management, medical billing, or healthcare experience preferred.
• 2+ years direct supervision or management experience.

Responsibilities

• Provide mentoring, coaching, and support to ABA Authorization Specialists.
• Monitor and manage department KPIs.
• Create and maintain authorization reports in Salesforce.
• Distribute workload and handle exception cases.
• Facilitate performance conversations and reviews.
• Lead regular team meetings and communicate process updates.
• Guide training initiatives for new processes and standards.
• Maintain positive customer and coworker satisfaction.
• Promote Hopebridge philosophy and staff productivity.
• Ensure a safe work environment.
• Other duties as assigned.

Skills

Problem solving/analysis

Written communication

Follow processes & procedures

Personal effectiveness

Mission-driven

Customer service

Time management

Education

High school diploma

Criminal background check

2+ years revenue cycle management experience

2+ years supervision/management experience

Tools

Microsoft Office Suite

Job description

Hopebridge is seeking an ABA Authorization Supervisor to mentor and support the ABA Authorization Specialists and Senior Specialists. The role ensures compliance with Hopebridge processes and HIPAA-safe practices while focusing on payor guidelines and patient access to care.

The supervisor will monitor department KPIs, create reports in Salesforce, guide staff in new processes, and foster a positive team environment that drives productivity and quality of care.