ABA Authorization Supervisor

Hopebridge; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Hopebridge is seeking an ABA Authorization Supervisor to mentor and support the ABA Authorization Specialists and Senior Specialists. The role ensures compliance with Hopebridge processes and HIPAA-safe practices while focusing on payor guidelines and patient access to care.

The supervisor will monitor department KPIs, create reports in Salesforce, guide staff in new processes, and foster a positive team environment that drives productivity and quality of care.

Qualifications

• Must be at least 18 years of age.
• Minimum of a high school diploma.
• Clear criminal background.
• 2+ years revenue cycle management, medical billing, or healthcare experience preferred.
• 2+ years direct supervision or management experience.

Responsibilities

• Provide mentoring, coaching, and support to ABA Authorization Specialists.
• Monitor and manage department KPIs.
• Create and maintain authorization reports in Salesforce.
• Distribute workload and handle exception cases.
• Facilitate performance conversations and reviews.
• Lead regular team meetings and communicate process updates.
• Guide training initiatives for new processes and standards.
• Maintain positive customer and coworker satisfaction.
• Promote Hopebridge philosophy and staff productivity.
• Ensure a safe work environment.
• Other duties as assigned.

Skills

Problem solving/analysis

Written communication

Follow processes & procedures

Personal effectiveness

Mission-driven

Customer service

Time management

Education

High school diploma

Criminal background check

2+ years revenue cycle management experience

2+ years supervision/management experience

Tools

Microsoft Office Suite

Job description

The ABA Authorization Supervisor provides oversight, coaching, and support to all ABA Authorization Specialists and Senior Authorization Specialists. This position will ensure the department is compliant with Hopebridge processes and procedures and exemplifying the 'family first' attitude toward access of care for all patients while being mindful of payor guidelines and HIPPA-safe practices.

Responsibilities

Essential Functions

• Provides mentoring, coaching, and support to all ABA Authorization Specialists in their day-to-day functions.
• Monitor, Communicate, and Manage all Departmental & Organizational KPIs
• Creation and maintenance Of auth specialist reports in Salesforce
• In relation to Thoughtful Al, dispersing exception cases or manual workload to team members on a recurring basis
• Facilitate performance conversations with staff members that includes but is not limited to regular conversations, annual performance reviews, and performance improvement plans
• Facilitate regular team meetings to communicate team trends, performance, and updates to CBC processes
• Guide training initiatives for staff on implementation Of new processes and remediation Of department standards
• Portray a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints
• Promote Hopebridge philosophies, an attitude Of servitude toward the centers we support, and an environment that fosters staff satisfaction, maximizes productivity and profitability
• Assist in providing a safe environment for all staff
• Other duties as assigned

Required Skills

Competencies

• Strong Problem Solving/Analysis
• Strong written and verbal communication skills
• Ability to follow processes and procedures
• Personal effectiveness/credibility
• Mission-Driven
• Customer service/client focus
• Time management/organizational skills Proficient in Microsoft Office Suite

Required Education and Experience

• Must be at least 18 years of age
• Possess a minimum of a high school diploma
• Clear criminal background
• 2+ years revenue cycle management, medical billing, or healthcare experience preferred
• 2+ years direct supervision or management experience

Preferred Education and Experience

• Basic Excel knowledge
• Medical terminology knowledge

Supervisory Responsibility

This position will be responsible for supervision Of a team, including performance, time approvals, etc.

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, dose vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, dimming, kneeling, bendinq/stoopinq, twisting, pulling/pushinq, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions Of the position Work Environment: Work is performed in an office environment. Work may be stressful at times due to a busy office. Interaction with others is constant and interruptive.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.