AAS Patient Access Resource Specialist (Fully Remote)

OHSU; United States; À distance; USD 42 000 - 60 000; Plein temps

Résumé du poste

OHSU is seeking a Intake Center Coordinator to streamline patient access within the Ambulatory Clinics. This role serves as the primary contact for patients, families, and providers, ensuring smooth scheduling and coordinated care across departments.

The ideal candidate has at least one year in a medical office with direct patient contact, strong computer skills, and excellent communication to support a high-volume, patient-centered environment.

Qualifications

• Minimum one year of medical office experience with direct patient contact.
• Strong computer skills and familiarity with scheduling systems.
• Excellent verbal and written communication with a customer-service mindset.

Responsabilités

• Coordinate new patient scheduling and access through the Intake Center.
• Verify patient demographics and insurance, update Epic, and create records.
• Manage incoming calls, referrals queues, schedule appointments, and triage faxes.

Connaissances

Medical office experience

Customer service orientation

Verbal and written communication

Outils

Epic

Scheduling systems

Windows

Description du poste

• This position coordinates new patient scheduling and access for OHSU Ambulatory Clinics, serving as the primary contact through the Intake Center.
• The role supports patients, families, and providers while recognizing and reporting access barriers.

Key Responsibilities:

• Verify patient demographics and insurance, updating Epic and creating new medical records as needed.
• Manage incoming calls, work referral queues, schedule appointments, and triage faxes to appropriate clinical parties.
• Communicate with departments and referring practices for optimal care coordination.

Required Qualifications:

• One year of medical office experience with direct patient contact, or equivalent high-volume public contact experience.
• Strong computer skills, including Windows, scheduling systems, and database preferences.
• Excellent verbal and written communication and a strong customer service orientation.

OHSU

OHSU is a prominent academic medical center in Oregon, dedicated to health care, education, and research. It is a large, collaborative organization with a diverse workforce and a focus on patient-centered care.