AAA Emergency Fleet Supervisor

AAA Northern New England; Scarborough (ME); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays & PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Northern New England is seeking a Fleet Supervisor to oversee operations across an assigned territory, ensuring safe, reliable, and cost-effective performance of the Club’s fleet. You will provide direct supervision, coaching, and development for drivers while partnering with leadership to drive service excellence for members.

You'll manage maintenance, scheduling, and vendor coordination, uphold safety and regulatory standards, and contribute to long-term fleet reliability and member

Qualifications

• Proven experience in roadside assistance, fleet operations, transportation, towing, or related field.
• demonstrated supervisory or leadership experience with coaching/ performance management.
• Strong knowledge of tow vehicles, fleet equipment, maintenance practices.
• Automotive systems and diagnostic understanding including TPMS, fuel systems, and preventive maintenance.
• Familiarity with vehicle specs, repair costs, maintenance, and fleet budgeting.
• Proficiency with Microsoft 365 apps and Workday or similar systems.
• Excellent organizational, problem-solving, analytical, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate with drivers, vendors, leadership, and internal/external partners.

Responsibilities

• Oversee the maintenance, repair, and operational readiness of fleet vehicles within the assigned territory.
• Coordinate vehicle repairs and preventive maintenance with external vendors and fleet mechanics.
• Directly supervise and support drivers through coaching, training, performance management, and development.
• Promote compliance with policies, procedures, regulatory requirements, and safety standards.
• Monitor metrics: service levels, response times, territory coverage, vehicle availability, and service delivery.
• Identify issues and implement corrective actions to improve efficiency, safety, and service quality.
• Develop and manage driver schedules to maintain staffing, minimize overtime, and support safety.
• Investigate and resolve customer/service-related concerns involving drivers and fleet operations.
• Maintain records for fleet vehicles: inspections, registrations, maintenance history, repairs, and compliance.
• Ensure vehicles remain operable, properly maintained, and ready for service.
• Assist with recruiting, onboarding, orientation, and training of new drivers.
• Serve as a driver when needed by management.
• Partner with leadership to improve fleet reliability, efficiency, safety, and member service.

Skills

Fleet operations

Leadership

Vehicle maintenance

Automotive systems

Workday

Microsoft 365

Budgeting

Team collaboration

Problem solving

Multi-tasking

Tools

Workday

Microsoft 365

PDF editing

Job description

AAA Emergency Fleet Supervisor

Fleet Supervisor

AAA Northern New England is seeking a motivated and experienced Fleet Supervisor to oversee fleet operations within an assigned territory. This leadership role is responsible for ensuring the safe, efficient, and cost-effective operation of the Club’s fleet while providing direct supervision, coaching, and support to drivers.

The successful candidate will champion a culture of safety, accountability, operational excellence, and exceptional member service.

Key Responsibilities

• Oversee the maintenance, repair, and operational readiness of fleet vehicles within the assigned territory.
• Coordinate vehicle repairs and preventive maintenance with external vendors and fleet mechanics to ensure safe, reliable, and cost-effective operations.
• Directly supervise and support drivers through coaching, training, performance management, corrective action, goal setting, and ongoing professional development.
• Promote compliance with company policies, procedures, regulatory requirements, and safety standards while fostering a positive and productive work environment.
• Monitor key operational performance metrics, including service levels, response times, territory coverage, vehicle availability, and overall service delivery.
• Identify operational issues and implement corrective actions and process improvements to improve efficiency, safety, and service quality.
• Develop and manage driver schedules to maintain adequate staffing levels, minimize unnecessary overtime, and support driver well-being and safety.
• Investigate, address, and resolve customer and service-related concerns involving drivers and fleet operations.
• Maintain accurate and up-to-date records for all fleet vehicles, including inspections, registrations, maintenance history, repairs, and compliance documentation.
• Ensure all vehicles remain legally operable, properly maintained, and ready for service.
• Assist with recruiting, onboarding, orientation, and training of new drivers.
• Serve as a driver when operational needs require, as assigned by management.
• Partner with leadership and other departments to identify opportunities to improve fleet reliability, operational efficiency, safety, and member service.

Qualifications

• Proven experience in roadside assistance, fleet operations, transportation, towing, automotive service, or a related operational environment.
• Demonstrated supervisory or leadership experience, including employee coaching, performance management, corrective action, goal setting, and performance evaluations.
• Strong knowledge of tow vehicles, fleet equipment, vehicle maintenance practices, and fleet operations.
• Thorough understanding of automotive systems and diagnostic technologies, including fuel injection systems, alarm systems, tire pressure monitoring systems (TPMS), troubleshooting, and preventive maintenance.
• Familiarity with vehicle specifications, repair costs, maintenance requirements, and fleet budgeting considerations.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Access, and PowerPoint, as well as PDF editing software.
• Experience using Workday or similar workforce management, HR, or business systems.
• Strong organizational, problem-solving, analytical, and decision-making skills.
• Ability to effectively manage multiple priorities in a fast-paced operational environment.
• Ability to work collaboratively with drivers, vendors, mechanics, leadership, and other internal and external partners.

What You’ll Bring

The ideal candidate is a hands-on leader who combines fleet and automotive knowledge with strong people-management skills. You should be comfortable making decisions in a fast-paced environment, addressing operational challenges, developing employees, and ensuring that safety and service remain top priorities.

This is an exciting opportunity to lead a dedicated team, optimize fleet performance, and contribute to AAA Northern New England’s mission of providing safe, reliable roadside assistance and exceptional member service.

The starting pay range for this position is:

$54,300.00 - $72,300.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in