Assistant Manager Fleet Operations (60745)

AAA Northeast; Milford (CT); On-site; USD 94,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Wellness incentives

Job summary

AAA Northeast in Milford, CT is seeking a Fleet Operations Manager to lead Fleet Supervisors, manage daily operations, and drive performance aligned with club values. The role emphasizes staffing, scheduling, and cost-efficient service delivery within a collaborative environment.

The position requires overseeing safety, training needs, and relationship-building with internal teams and contract garages to deliver exceptional Five Diamond Service while managing expenses and driving productivity.

Qualifications

• High School Diploma or GED required.
• Valid resident driver's license and DOT card required.

Responsibilities

• Oversee daily activities and performance of Fleet Supervisors and coach them in evaluations.
• Foster a positive work environment, improve relationships, morale, and productivity.
• Administer scheduling for optimal coverage and cost-effective service delivery.
• Build relationships with internal operations, fleet, and contract garages to improve service.
• Analyze trends to develop solutions, programs, and policies with management teams.
• Monitor daily performance to department standards.
• Support transitions in business processes and organizational changes.
• Ensure growth in the Fleet Career Path program and development requirements.
• Identify training needs and ensure safety and policy adherence.
• Respond to fleet incidents, escalate as needed, complete required documents.
• Complete reports (daily cash, battery revenue, tow revenue, and others) for accuracy.
• Ensure daily deposits and safeguard department revenue per cash handling policies.
• Maintain accurate records and analyze data to improve productivity and control costs.
• Perform periodic inventory audits and monitor supplies.

Skills

People management

Leadership

Scheduling

Performance coaching

Education

High School Diploma or GED

Job description

Manages the overall performance of Fleet Supervisors in their position requirements and objectives. Perform all the management/supervisory activities in absence of the Manager Fleet Operations with the daily operations of the Fleet. Applies knowledge of the business goals, activities, and application of operation resources to increase effectiveness.

Compensation:

The pay range for this position is $94,000 - 119,500 / year. Base pay offered will vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Schedule:

Tuesday - Friday 11am-8:00pm, Saturday Flexible

What You Will Do

• Manages the daily activities and performance of Fleet Supervisors in hiring, training, scheduling, motivation, and evaluation of their team. Provides performance management guidance to Supervisors (coaching, career development, performance appraisals, and disciplinary actions).
• Work closely with Supervisors to foster a participatory and positive work environment in which employees are respected and appreciated by improving work relationships, building morale, increase employee commitment, engagement and productivity according to Club values.
• Administer scheduling to ensure optimal coverage and cost-effective service delivery, approving overtime as necessary. Responsible for Staffing, including selecting technicians and supervisors, staff planning, the recommendation of seasonal changes and reporting relationships, and shift allocation.
• Works to build relationships between internal operations, fleet, and contract garages, as appropriate, to enhance the ability to deliver Five Diamond Service. Identifies areas of opportunity for approved efficiency. Resolves road service delivery issues that elevate beyond the supervisory level.
• Analyzes trends and metrics, in partnership with the Management and Supervisors, to develop solutions, programs, and policies. Ensure focus and objectives are met in all the employee work committees.
• Monitor daily performance to required department standards.
• Supports business, process, goal, and strategy transitions, and organizational changes with supervisors' and employees' acceptance.
• Ensure and monitor growth and participation in the Fleet Career Path program taking into consideration all the requirements of the development of the program.
• Identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction. Coordinate appropriate ongoing training classes efficiently without impacting member service and controlling costs.
• Respond to fleet accidents and incidents, nightly, on call. Escalate as appropriate to ensure required documents are completed in compliance with all safety and Club protocol.
• Responsible for the completion of various reports, including but not limited to; daily cash reports, daily battery revenue, tow revenue, and running reports out of the appropriate system for accuracy.
• Responsible for ensuring the daily deposit is completed and safeguarding department revenue in accordance with Club cash handling policies and procedures.
• Assist with the maintenance of accurate records and analyze statistical data to assist in the development of plans to increase productivity and reduce or maintain costs.
• Performs periodic internal audit for inventory, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.
• Ensure that essential safety devices and personal protective equipment are provided and used on each job requiring them.
• Represent the department at business and community functions.
• Opens/closes the Fleet Operations Center as necessary, ensuring vehicles and buildings are safeguarded properly.
• Available to work nights, weekends, and holidays as business and weather conditions as required.

Qualifications

What You Will Need

• High School Diploma or general education degree (GED) Required
• Valid resident driver's license as appropriate and DOT card. Required

Why AAA Northeast

Career Growth:

With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.

Trusted Legacy:

With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.

Future-Focused:

With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

• Award-Winning: We've been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks' vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our "cameras on" approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we're located. We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.