AAA Customer Service Representative

The Auto Club Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid training

Opportunity for regular employment

Benefits through Randstad and AAA

Job summary

An automobile club is seeking Customer Advocates in Nashville to work in its Emergency Roadside Assistance Department. This full-time, temp-to-hire position involves assisting customers over the phone with roadside issues. Candidates must have exceptional customer service skills, an ability to multi-task, and should be willing to work weekends and holidays. Training is provided, and there is potential for regular employment and benefits upon successful performance.

Qualifications

• Ability to provide a high level of customer service in a professional call center environment.
• Ability to multi-task, using a variety of computer software applications.
• Ability to successfully pass a call center assessment.
• Ability to identify geographical locations and proficiency in reading maps.
• Willingness to work weekends and holidays.

Responsibilities

• Taking incoming calls from AAA members needing roadside assistance.
• Working part-time day and evening hours and on weekends.

Skills

High level of customer service

Multi-tasking

Geographical identification skills

Job description

AAA, the nation’s largest automobile club, is hiring in Nashville and offering positions in customer service. We’re looking for qualified individuals to fill these temp to hire positions. Those hired will initially be employed through Randstad Staffing. Individuals will then have the opportunity to convert to regular AAA employment, as positions become available throughout the year.

Job Description

AAA’sNashville Customer Interaction Center is expanding operations!

Looking for a career opportunity with an industry leader in the customer service field? TheNashville Emergency Roadside Assistance Department is expanding their Operation and are currently hiring ERS Customer Service Representatives.

Next training Classes:

December 1, 2014

AAA offers a comprehensive training curriculum to prepare individuals for success. We also offer ongoing professional development and opportunities for career advancement. The training schedule is Full-Time, Monday through Friday from 8:30am – 5:00pm.After training, full timeafternoon/evening shifts are available. Both weekend days are required.

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer Advocate position would start as a Full-time, temp-to-hire position through Randstad Staffing with a potential opportunity to convert into a regular AAA position in the future.

The training for this position would be paid and would last for 4 weeks, Monday-Friday from 8:30 am -5:00 pm then you would start your regular shift. The shifts that are currently available are part-time day and evening hours and they do include working every Saturday and Sunday and may include holidays. Your days off would be during the week.

Mandatory overtime is expected during our peak business periods.

These positions are being offered on a Temp to Hire basis. Those hired will initially be employed through Randstad Staffing. Individuals will then have the opportunity to apply for regular AAA employment, as positions become available throughout the year. Initially, employees are eligible for benefits through Randstad, and if converted to AAA, employee will enjoy a full range of competitive AAA benefits including medical, dental and retirement plans.

Qualifications

Job Requirements

Qualifications:

• Ability to provide a high level of customer service in a professional call center environment.
• Ability to multi-task, using a variety of computer software applications.
• Ability to successfully pass a call center assessment.
• Ability to identify geographical locations and proficiency in reading maps.
• Willingness to work weekends and holidays.

Additional Information

Job Location