988 Shift Supervisor - Remote

Didi Hirsch Mental Health Services; Los Angeles (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking nonprofit organization as a 988 Shift Supervisor, where you'll lead a dedicated team of crisis counselors at the Olympic Suicide Prevention Center. This fully remote role offers a unique opportunity to make a significant impact in mental health care, ensuring that our crisis intervention services meet the highest standards. You'll manage call flow, support volunteers, and provide essential training, all while fostering a supportive environment. If you're passionate about mental health and crisis intervention, this position is perfect for you, allowing you to contribute to a mission that values equity, diversity, and inclusion in every aspect of its work.

Qualifications

• High school diploma required; supervisory skills to manage volunteers.
• Knowledge of crisis intervention and suicide prevention is essential.

Responsibilities

• Supervise crisis counselors and ensure compliance with program standards.
• Manage call flow and provide training support to volunteers.

Skills

Supervisory Skills

Crisis Intervention

Communication Skills

Interpersonal Skills

Flexibility

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Crisis Line Software

Job description

988 Shift Supervisor (Olympic Suicide Prevention Center)

This position is fully remote. The schedule is Monday, Wednesday, Thursday 6:30pm-2:30am; Tuesday 4:30pm-12:30am; Friday 12:30pm-4:30pm totaling 36 hours a week.

This role requires a 4-week, 40-hour per week training at the start of employment. Training occurs Monday through Friday 9:00 AM to 5:00 PM PST.

The pay for this position is $28.00 per hour with a $5.00 overnight differential.

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As a 988 Shift Supervisor, you will supervise our Suicide Prevention Center's crisis counselors during their shifts. You will ensure they comply with program standards, contracts, policies, procedures, and guidelines, maintaining the quality and effectiveness of crisis intervention services.

Primary Duties

1. Manages and supports call flow on the Crisis Line.
2. Ensures the crisis counselors and volunteers follow program standards, contracts, policies, procedures and guidelines.
3. Listens and monitors volunteers and crisis counselor calls.
4. Researches and locates appropriate resources for volunteers and crisis counselors while they are on a call.
5. With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to callers or chatters.
6. Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call.
7. Identifies volunteer and crisis counselor training needs and provides individual support.
8. Provides input and feedback for performance evaluations of volunteers.
9. Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency.
10. Participates in SPC training activities.
11. Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center’s Crisis Line to ensure compliance with program standards, contracts, policies, procedures and guidelines.
12. Take crisis calls as needed to support program needs.

Requirements

1. Possess a high school diploma or equivalent.
2. Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
3. Have availability and flexibility to work daytime, overnight, evening and weekend shifts at least 16-24 hours a week.
4. Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
5. Support the values and mission of Didi Hirsch as related to employment.
6. Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
7. Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
8. Present ideas, information, and viewpoints clearly, both verbally and in writing.
9. Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
10. Demonstrate commitment to team objectives and Didi Hirsch philosophies.
11. Ability to adapt and be flexible to changes in protocol and program needs.
12. Must be 18 years or older.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities