911 TELECOMMUNICATOR

Dorchester County; St. George (SC); On-site; USD 48,000 - 60,000; Full time

Job summary

Dorchester County's Consolidated Dispatch Center is seeking a Telecommunicator to handle emergency and non-emergency calls, dispatch responders, and maintain records. You will provide essential medical guidance over the phone and document interactions in the system.

The role requires a high school diploma or GED, 35 wpm typing, and ICS 100/200/700/800 plus NCIC certifications within a year. Work involves rotating 12-hour shifts and on-call duties.

Qualifications

• High school diploma or GED required.
• ICS 100, 200, 700, 800 within one year of employment.
• NCIC certifications required.
• Typing speed of at least 35 words per minute.

Responsibilities

• Receive emergency and non-emergency calls and dispatch accordingly.
• Provide basic medical instructions over the phone (e.g., CPR guidance).
• Maintain dispatch records and enter information into the system.
• Prepare and submit reports; stay on-call 24/7 as assigned.
• Attend training sessions to maintain skills.

Skills

Typing 35 wpm

Emergency dispatch

Education

High school diploma or GED

ICS 100

ICS 200

ICS 700

ICS 800

NCIC certification

Tools

Dispatch software

Job description

The base annual wage is generated from a base hourly rate of $23.23 per hour under the standard rotating 12-hour shift schedule. Overtime is paid at 1.5 times the hourly rate for all hours worked in excess of 40 hours in a 7 day pay cycle. Additional overtime opportunities for shift coverage may be available per departmental policy. These opportunities would provide pay in excess of the estimated base annual wage.

The purpose of the class is to receive in-coming emergency and non-emergency calls; to dispatch calls for law enforcement, fire, EMS and other personnel and services in an accurate, timely and professional manner; to maintain accurate and complete dispatch records; and to perform related work as required. This class works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor. This position reports to the Senior Telecommunicator.

Performs dispatch duties for the Consolidated Dispatch Center, including:

• Provides basic medical care instructions over the phone before the medic arrives, such as how to do cardiopulmonary resuscitation (CPR) if a patient stops breathing; what to do if the patient is having seizures; and how to turn patients onto their sides and make sure their airways are clear if they stop breathing.
• Enters information into the system regarding wanted or missing persons as well as enter stolen items
• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of officers.
• Maintains tape recordings of dispatch communications; provides copies of tapes as requested and appropriate.
• Prepares and maintains dispatch and other department records and documentation.
• Enters and retrieves law enforcement information.
• Testifies in court as necessary.
• Prepares and submits various reports required by the department, County and regulatory agencies.
• Fields after hour calls for closed offices such as Detectives, County Water, etc.
• Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills.
• Receives, reviews, and responds to inquiries, complaints and requests for assistance in areas of responsibility.
• Remains on call 24 hours per day, seven days per week, for emergency response as assigned.
• Performs general clerical work as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes etc.
• May train new employees.
• Performs other related job duties as assigned.

All County employees are considered public servants for the citizens of Dorchester County. When requested before, during, or after an emergency event, County employees are expected to work and serve the public in coping with the emergency.

Education and Experience

High school diploma or GED.

6 months experience desired but not required.

Able to type at least 35 words per minute.

Special Qualifications

Completion of ICS 100, 200, 700, and 800 is required within one year of employment and National Crime Information Center (NCIC) certifications.